Customer Service Representative

Join Our Team as a Customer Service Representative at Oak Tree Veterinary Hospital Are you a friendly, detail-oriented communicator who loves helping people and pets? In this role, you’ll be the first point of contact for pet families. The role includes answering phone calls, scheduling same-day and flexible appointments, processing medication and food refills, and ensuring every client leaves confident in our compassionate, stress-free care. This position requires exceptional multitasking abilities; knowledge of veterinary services, products, and procedures; strong communication skills; and a passion for providing excellent client service. Provide clients with exceptional client service Open and close the hospital as directed Welcome clients and patients Answer incoming telephone calls Schedule appointments and answer client questions about basic veterinary care Manage credit card and cash payments Maintain accurate electronic client/patient medical and transaction records Educate clients on products, vaccine protocols, treatments, and procedures Clean and maintain the lobby Handle emergencies according to hospital policies Filling in for other areas and performing other tasks/functions as needed Good interpersonal skills, communication, and customer service skills Professional and polished demeanor and appearance Ability to educate clients on preventatives, injectables, vaccines, etc. Basic computer literacy and familiarity with Microsoft Outlook Must be eager to learn new skills and receptive to coaching Experience using Ezy-Vet Practice Management Software is a plus 5 years of proven customer support experience or 2 years of relevant experience in a vet clinic Strong phone contact handling skills and active listening Excellent communication and presentation skills Ability to multitask, prioritize, and manage time effectively Willingness to work flexible hours, including evenings and every other Saturday Passion for animals and dedication to providing exceptional client care High school diploma Professional attitude and appearance Ability to work in a fast-paced environment Must be compassionate Basic understanding of veterinary terminology (preferred) Knowledge of common pet care needs and vaccinations (helpful) Familiarity with appointment scheduling and phone etiquette Ability to sit, stand, and walk for extended periods May need to lift up to 25 lbs. occasionally Comfortable being around animals (cats, dogs, sometimes exotic pets) Full-time (35–40 hours) available Must be able to work morning, afternoon, evening, and weekend shifts Must be able to work extended hours when needed 401(k) with matching Flexible scheduling after the probationary period Health insurance PTO benefits offered after the 1st anniversary Paid holidays after the probationary period Pay: $16–$20/hour (based on experience and qualifications) We offer competitive pay based on experience and qualifications, along with opportunities for career growth and development within our organization. 1794 S Taylor Rd Cleveland Heights, OH 44118 Outpatient / Pharmacy and Pet Food Pickup / Surgery and Hospital Admission / Imaging / Therapy Laser / Saturday Appointments / Pet Food Pickup after 5pm Business Hours Monday - Thursday: 8:00am - 7:00pm Friday: 8:00am - 6:00pm Saturday: 8:00am - 1:00pm Sunday: Closed #J-18808-Ljbffr