System Operations Manager, Advisor

Be part of a team that unleashes the power of leading-edge technologies to help improve the health and well-being of those most vulnerable in our country and communities. Working at Gainwell carries its rewards. You’ll have an incredible opportunity to grow your career in a company that values work flexibility, learning, and career development. You’ll add to your technical credentials and certifications while enjoying a generous, flexible vacation policy and educational assistance. We also have comprehensive leadership and technical development academies to help build your skills and capabilities.

Summary

As an Advisor – System Operations Manager at Gainwell, you will serve as a strategic leader responsible for optimizing system operations, performance, and service delivery across healthcare technology platforms. This role focuses on driving operational excellence, ensuring system reliability, and influencing operational strategies that align with business and client objectives. You will partner with leadership and cross-functional teams to enhance system performance, resolve complex issues, and support continuous improvement efforts.

Your role in our mission

When joining Gainwell, you will:  

Provide strategic oversight and guidance on system operations, ensuring reliability, scalability, and performance across platforms

Partner with leadership and technical teams to identify operational challenges and implement solutions that improve efficiency and service delivery

Analyze operational metrics, system performance, and trends to provide actionable insights and recommendations

Support resolution of complex system issues and escalations, ensuring minimal disruption to business operations

Drive continuous improvement initiatives, including process optimization, automation, and operational best practices

What we're looking for

8–10+ years of experience in system operations, IT service delivery, or technology operations roles

Strong understanding of system performance, incident management, and operational processes (ITIL preferred) 

Experience working in complex, enterprise-level technology environments

Strong analytical skills with the ability to translate data into operational improvements

Strong communication, leadership, and stakeholder management skills

What you should expect in this role

Remote-based role within the United States with flexibility to support business and operational needs

Ownership of strategic system operations initiatives and performance improvements

Collaboration with technical teams, leadership, and cross-functional stakeholders

Key role in driving system reliability, efficiency, and continuous operational improvement

The pay range for this position is $84,800.00 - $121,100.00 per year, however, the base pay offered may vary depending on geographic region, internal equity, job-related knowledge, skills, and experience among other factors. Put your passion to work at Gainwell. You’ll have the opportunity to grow your career in a company that values work flexibility, learning, and career development. All salaried, full-time candidates are eligible for our generous, flexible vacation policy, a , and educational assistance. We also have a variety of leadership and technical development academies to help build your skills and capabilities.

We believe nothing is impossible when you bring together people who care deeply about making healthcare work better for everyone. Build your career with Gainwell, an industry leader. You’ll be joining a company where collaboration, innovation, and inclusion fuel our growth. Learn more about Gainwell at our and visit our for all available job role openings.

Gainwell Technologies is an Equal Opportunity Employer, where all qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical condition), age, sexual orientation, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. Gainwell Technologies defines “wages” and “wage rates” to include “all forms of pay, including, but not limited to, salary, overtime pay, bonuses, stock, stock options, profit sharing and bonus plans, life insurance, vacation and holiday pay, cleaning or gasoline allowances, hotel accommodations, reimbursement for travel expenses, and benefits.