General Manager

Job Description

Job Description

Wingstop General Manager

Job Posting: Wingstop General Manager – Leading Operational Success

Position: General Manager

Company: Sizzling Platter LLC

Location: HICKORY , NC

Job Type: Full-Time

FLSA Classification: Hourly

About Us

Wingstop is more than a restaurant — it is a full-on flavor experience.

Since 1994, we have been serving fresh, made-to-order wings that keep guests coming back. Our mission is simple: serve the world flavor through great food and unforgettable service.

At Wingstop, every role matters. As a General Manager, you are responsible for leading your team and driving restaurant success through strong leadership, operational execution, and accountability.

Position Summary

The General Manager is responsible for the overall performance of the restaurant, including operations, financial results, team leadership, and guest experience. This role leads daily operations while ensuring consistent execution of brand standards and driving business performance.

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

In this role, you will:

• Lead, develop, and manage restaurant team members, including hiring, training, coaching, and performance management
• Oversee daily operations, including staffing, scheduling, food quality, and service execution
• Actively support front-of-house and back-of-house operations as needed
• Ensure an exceptional guest experience and resolve guest concerns promptly and professionally
• Manage financial performance, including sales, labor, and food cost control
• Analyze operational and financial data to support decision-making and improve performance
• Perform or oversee opening and closing procedures, including cash handling and reporting
• Ensure compliance with company policies and all applicable federal, state, and local laws
• Maintain high standards of food safety, sanitation, and cleanliness
• Oversee inventory management, ordering, and cost control processes
• Maintain an active leadership presence and foster a positive, accountable, and high-performing team culture

Preferred Qualifications

• Proven restaurant management experience
• Strong leadership, communication, and organizational skills
• Financial acumen and ability to manage costs and budgets
• Ability to work in a fast-paced, high-volume environment
• Strong problem-solving and decision-making skills
• Reliable, accountable, and results-driven
• Flexible availability, including nights, weekends, and holidays

Scheduling Expectations

General Managers are expected to maintain a consistent leadership presence during key business hours.

A typical weekly schedule includes:

• 2 opening shifts
• 2 closing shifts
• 1 mid-day shift

(Schedule may fluctuate based on location, leadership approval, or business needs)

General Managers are expected to:

• Work a minimum of 45 hours per week , based on business needs and operational demands
• Work the busiest days of the week based on projected sales and operational needs
• Ensure team schedules are prepared and communicated in a timely manner
• Maintain proper staffing levels to support business demands

All scheduling practices will comply with applicable federal, state, and local labor laws.

Compensation

Pay Range: $7.25 per hour – $7.25 per hour

Actual compensation will vary based on factors such as experience, skills, qualifications, location, and business needs.

Benefits

Eligible employees may have access to the following benefits, subject to plan terms and eligibility requirements:

• Medical, Dental, and Vision Insurance
• 401(k) Retirement Plan
• Paid time off, including vacation and holidays (in accordance with company policy and applicable law)
• Short-Term Disability
• Long-Term Disability
• Life Insurance
• Professional Development Program

Physical Requirements

This position requires the ability to perform the following, with or without reasonable accommodation:

• Stand and walk for extended periods
• Lift and carry up to 50 pounds
• Bend, reach, stoop, and kneel frequently
• Perform repetitive motions, including hand and wrist movements
• Work in a fast-paced, high-temperature restaurant environment

Work Environment

This role operates in a restaurant environment with exposure to heat, noise, and kitchen equipment. Team members are expected to follow all safety procedures and use appropriate protective equipment.

Equal Employment Opportunity

Sizzling Platter is an equal opportunity employer and does not unlawfully discriminate on the basis of race, color, religion, sex (including pregnancy, gender identity, gender expression, and sexual orientation), national origin, age, disability, genetic information, veteran status, or any other protected characteristic under applicable law.

Additional Information

This job description is intended to describe the general nature and level of work performed. It is not intended to be a comprehensive list of all responsibilities, duties, or qualifications. Duties may change at any time based on business needs.

Employment is at-will where permitted by law.