Specialist, KCD Sales

KeHE Connect Direct (KCD) Sales Specialist

Good people, working with good people, for our common good. Sound good? KeHE-a natural, organic, specialty and fresh food distributor-is all about "good" and is growing, so there's never been a more exciting time to join our team. If you're enthusiastic about working in an environment with a people-first culture and an organization committed to good living, good food and good service, we'd love to talk to you!

Primary Responsibilities

The KeHE Connect Direct (KCD) Sales Specialist is responsible for identifying, establishing, and building business in current, new and emerging markets. Additionally, this role will serve as a critical first point of contact for customers, guiding them through a seamless onboarding experience while building trust and driving long-term engagement. This is a fast-paced environment requiring strong attention to detail, sound decision-making skills, and a relentless, fanatical commitment to the customer. This role will have a unique ability to influence strategy and drive impact in a growing sector of KeHE. As with all positions at KeHE Distributors, we expect that all actions will be consistent with KeHE's Mission, Vision, and Values.

Essential Functions

DUTIES, TASKS AND RESPONSIBILITIES:

• Own the end-to-end onboarding journey for new online customers, ensuring a smooth, personalized experience that accelerates time-to-value and sets the foundation for lasting relationships.
• Qualify and nurture inbound leads through timely, consistent follow-up across digital channels, converting prospects into active, engaged buyers.
• Serve as the central point of coordination between customers and internal teams including Marketing, Operations, and Fulfillment to resolve onboarding friction quickly and efficiently.
• Leverage KeHE legacy platforms, customer data, and sales tools to track onboarding progress, identify drop-off risks, and trigger timely interventions that keep customers moving forward and drive meaningful and relevant growth to the business.
• Educate and excite new customers on products, promotions, and platform features through digital touchpoints including email, video chat, and self-service resources.
• Partner with Operations, Supply Chain, and Fulfillment teams to ensure new customers experience accurate, on-time delivery and a reliable first impression of the brand.
• Analyze onboarding performance metrics and customer feedback to continuously refine processes, improve activation rates, and surface growth opportunities within the existing customer base.
• Other duties and projects as assigned.

Minimum Requirements, Qualifications, Additional Skills, Aptitude

SKILLS, KNOWLEDGE AND ABILITIES:

• Natural, specialty and or fresh product knowledge with the ability to recognize brands and trends.
• Demonstrate skill and competence with all Microsoft Office software, particularly Excel.
• Possess a sense of urgency and attention to accuracy and detail.
• Strong project management and organizational skills.
• Proven track record of using data to drive decision making and results.
• Ability to prioritize and multi-task in a fast-paced business environment.
• Ability to interact with a diverse group of individuals and contribute to a collaborative work environment- must be a team player.
• Strong verbal and written communication skills with the ability to engage effectively across all levels of internal teams and external stakeholders.

EDUCATION AND EXPERIENCE:

• Bachelor's Degree in Business, Sales, Supply Chain, or Marketing.
• Minimum one to three years of sales experience required.
• Proven track record of meeting and exceeding customer expectations.
• Experience with retail merchandising, grocery category management, the consumer package goods industry, and/or the grocery industry are a plus.
• Experience with Microsoft Power BI a plus.

PHYSICAL REQUIREMENTS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be able to carry 20 pounds, lift and/or move up to 50 pounds. The employee is frequently required to stand, climb and walk. Must be able to travel. While performing the duties of this position, the employee is subject to both a typical office / store environment and all outside weather conditions. The noise level in the work environments is lo w to high.