Product & Equipment Specialist

Job Description

Job Description

Position Summary

The Product & Equipment Specialist serves as the technical subject matter expert and equipment trainer for MOC Products Group's product lines and service equipment and manages a small, assigned sales route. This role supports sales growth, customer satisfaction, and operational excellence by providing product and equipment training, equipment installation support, troubleshooting, demonstrations, and technical guidance to customers, sales representatives, and internal teams, while servicing and growing assigned route accounts.

The ideal candidate combines strong mechanical aptitude, product knowledge, and customer service skills to ensure customers receive maximum value from MOC Products Group's products, equipment, and programs. Time Allocation: Approximately 60% of the role is dedicated to equipment support and training, and 40% to managing and servicing the assigned sales route.

Essential Duties and Responsibilities

Product Expertise & Technical Support

• Serve as the primary technical resource for MOC Products Group products, equipment, and service applications.
• Develop and maintain comprehensive knowledge of product specifications, features, benefits, and competitive advantages.
• Provide technical support to customers, field sales personnel, and operations teams.
• Assist customers in selecting appropriate products and equipment solutions for their business needs.
• Respond to product performance questions and troubleshoot product-related concerns.

Equipment Installation & Service Support

• Coordinate and assist with equipment installations, start-ups, and customer implementation projects.
• Perform equipment inspections, preventive maintenance, and operational assessments.
• Troubleshoot equipment issues and recommend corrective actions.
• Collaborate with manufacturers, vendors, and service providers to resolve equipment-related concerns.
• Document service activities, equipment modifications, and support recommendations.

Training & Customer Development

• Conduct product and equipment training for customers, technicians, and sales personnel.
• Develop instructional materials, operating procedures, and best-practice guides.
• Lead demonstrations, ride-alongs, workshops, and technical presentations.
• Support customer onboarding and implementation of new products or programs.
• Promote proper product application and equipment usage to maximize customer results.

Sales & Business Support

• Partner with Sales Representatives to identify opportunities for product growth and equipment upgrades.
• Support customer evaluations, product trials, and equipment demonstrations.
• Participate in customer meetings and provide technical expertise during sales presentations.
• Assist with technical proposals, specifications, and recommendations.
• Maintain strong customer relationships through regular follow-up and support.

Account Management – Assigned Route

• Manage and service a small assigned sales route, maintaining regular contact with assigned store accounts.
• Take customer orders and coordinate replenishment to meet each store’s product needs.
• Deliver products to assigned stores and stock and organize inventory at each location.
• Prepare accurate invoices for route orders and deliveries and address invoicing questions.
• Grow sales within assigned stores by identifying product opportunities, recommending appropriate solutions, and following up on customer needs.

Compliance & Safety

• Ensure compliance with company safety standards and customer site requirements.
• Promote safe handling, storage, and application of products.
• Maintain current knowledge of regulatory requirements, SDS information, and industry best practices.
• Ensure all activities are conducted in accordance with company policies and procedures.

Qualifications

Required

• High school diploma or equivalent.
• 3+ years of experience in automotive, industrial, maintenance, lubrication, chemical products, or equipment-related industries.
• Strong mechanical aptitude and troubleshooting skills.
• Excellent verbal and written communication skills.
• Ability to train and present information to diverse audiences.
• Valid driver's license and acceptable driving record.
• Ability to travel regularly to customer locations.

Preferred

• Associate or bachelor’s degree in business, engineering, automotive technology, industrial technology, or related field.
• Experience with automotive maintenance equipment, fluid management systems, lubrication systems, or service shop operations.

• Technical training, equipment certification, or industry-specific certifications.
• Experience supporting sales teams in a technical environment.

Knowledge, Skills & Abilities

• Strong understanding of automotive and industrial maintenance products.
• Ability to diagnose and resolve equipment and application issues.
• Exceptional customer service and relationship-building skills.
• Strong organizational and project management abilities.
• Proficiency with Microsoft Office and CRM systems.
• Ability to read technical manuals, specifications, and diagrams.
• Strong problem-solving and analytical skills.
• Capability to work independently and collaboratively across departments.

Physical Requirements

• Ability to lift and carry up to 50 pounds.
• Ability to stand, walk, bend, kneel, and work in shop or warehouse environments.
• Ability to operate tools and equipment safely.
• Frequent travel to customer locations, branch facilities, and training events.
• Ability to work both indoors and outdoors in varying environmental conditions.

Work Environment

This position operates in a combination of office, warehouse, shop, and customer-site environments. The role requires frequent interaction with customers, technicians, sales personnel, and vendors. Travel is required to support installations, product training, equipment evaluations, and customer service initiatives.

MOC Products Group Core Expectations

• Deliver exceptional customer service and technical expertise.
• Demonstrate professionalism, integrity, and accountability.
• Support company growth through customer partnership and product excellence.
• Foster teamwork, collaboration, and continuous improvement.
• Maintain a commitment to safety and operational excellence.

Equal Opportunity

We are an equal opportunity employer committed to building an inclusive workplace. Employment decisions are based on qualifications, experience, business needs, and other lawful considerations without regard to protected characteristics.

Disclaimer

This job description is intended to describe the general nature and level of work performed. It is not intended to be an exhaustive list of all responsibilities, duties, or skills required. Duties may change at any time with or without notice.