Collections Specialist

Silver Spring, MD (Onsite for training, then hybrid 3 days a week) We are seeking a Collections Specialist to support both business-to-business (B2B) and business-to-consumer (B2C) collections. This individual will manage outstanding accounts while also reviewing and auditing account information to ensure balances are accurate prior to and throughout the collection process. Key Responsibilities Manage a portfolio of B2B and B2C accounts with outstanding balances. Contact customers and businesses regarding past-due accounts and coordinate payment resolution. Review and audit accounts to confirm balances, payments, adjustments, and supporting documentation are accurate. Research account discrepancies and resolve billing or payment issues prior to collection. Maintain detailed records of collection activity, account status, and customer communication. Process account adjustments and elevate complex discrepancies when necessary. Monitor aging reports and prioritize collection efforts based on account status and risk. Partner with internal accounting and operations teams to resolve account issues. Qualifications 2+ years of collections, accounts receivable, or related experience preferred. Experience with B2B and/or B2C collections. Strong account reconciliation, research, and auditing skills. Comfortable working with high-volume accounts and customer communication. Strong attention to detail, organization, and problem-solving skills. Proficiency with Excel and accounting/ERP systems. #J-18808-Ljbffr Turn2Partners