Client Support Coordinator

Overview Our client, Life Safety Engineered Systems, is a proud, family-owned business headquartered in Buffalo, NY, serving clients nationwide for over 25 years. They specialize in delivering dependable, high-quality fire protection, life safety, and security solutions tailored to meet the unique needs of each client. Our client's mission is simple yet vital: to protect people and property with excellence, professionalism, and genuine care. Position Overview Responsibilities Receive and accurately enter client work orders using internal systems Review service quotes from affiliates for accuracy and proper pricing Provide outstanding support to internal departments, external clients, and service affiliates Access, review, and manage service data for reporting and client updates Address scheduling-related inquiries and escalate complex issues to Account Managers Build strong working relationships with clients and affiliates through phone and email communication Collaborate with the Client Support team to continuously improve accuracy, efficiency, and responsiveness Follow all company policies, procedures, and industry compliance standards Participate in the after-hours on-call rotation (approximately once every 3.5 months) Qualifications High school diploma or GED Strong verbal and written communication abilities Comfortable handling a high volume of calls while managing multiple tasks Ability to prioritize effectively and meet deadlines in a dynamic environment Flexible, self-motivated, and open to feedback Proficient in email communication with a clear, professional tone Exceptional attention to detail and commitment to accuracy Independent problem-solving skills and strong organizational habits Basic proficiency in Microsoft Office (Outlook, Word, Excel); familiarity with service platforms is a plus Dependable, professional, and able to maintain confidentiality at all times Benefits 401(k) with company match Health, dental, and vision insurance Paid Time Off (PTO) Location / Availability: Cheektowaga, NY (Full-time, in-person) #J-18808-Ljbffr