HCBS Program Manager

Company: VEMA Corporation Location: Phoenix, Arizona Employment Type: Full-Time Starting Salary: $55,000 per year Reports To: Executive Leadership About the Position VEMA Corporation is expanding its Home and Community-Based Services program, and we are looking for a dependable, compassionate, and motivated HCBS Program Manager to help lead that growth. This position is ideal for someone who understands HCBS operations and enjoys building programs, supporting staff, developing community relationships, and helping individuals with developmental disabilities receive dependable, person-centered services. The HCBS Program Manager will oversee the daily coordination of attendant care, habilitation, and respite services. This individual will work closely with members, families, guardians, Direct Care Workers, DDD Support Coordinators, referral sources, and VEMA leadership. Oversee referrals, intake, service initiation, staff assignments, scheduling, and ongoing service coordination. Review member service plans, authorizations, support needs, and staffing availability before services begin. Maintain consistent communication with members, families, guardians, DDD Support Coordinators, and other involved parties. Recruit, interview, onboard, supervise, coach, and retain qualified Direct Care Workers. Match staff with members based on support needs, qualifications, availability, location, and compatibility. Monitor schedules, service utilization, missed visits, staffing gaps, and interruptions in care. Coordinate backup staffing and help resolve service-related concerns. Monitor electronic visit verification, progress notes, timesheets, and other required service documentation. Work with billing and administrative staff to resolve authorization, payroll, documentation, or billing issues. Maintain organized program records and support audits, monitoring visits, complaints, incident follow-up, and corrective actions. Develop referral relationships with DDD Support Coordinators, community organizations, families, and other appropriate partners. Represent VEMA at community events, provider meetings, and networking opportunities. Develop a practical growth plan for referrals, enrollment, staffing capacity, and service expansion. Provide leadership with regular updates regarding referrals, enrollment, staffing, service utilization, member satisfaction, risks, and program performance. Ensure program growth remains consistent with VEMA's approved services, staffing capacity, policies, and quality standards. Qualifications Experience working in HCBS, developmental disability services, human services, home care, or a related field. Experience coordinating services, supervising staff, or managing a community-based program. Working knowledge of attendant care, habilitation, respite, service authorizations, scheduling, and documentation requirements. Strong communication, organization, leadership, problem-solving, and relationship-building skills. Ability to communicate professionally with members, families, employees, referral sources, and funding agencies. Ability to work independently, manage competing priorities, and follow through on responsibilities. Comfortable using electronic documentation systems, scheduling or EVV platforms, email, spreadsheets, and performance reports. Ability to balance program growth with member needs, staffing readiness, compliance, service quality, and financial responsibility. Preferred Qualifications Familiarity with the Arizona Division of Developmental Disabilities and qualified vendor operations. Experience overseeing attendant care, habilitation, or respite services. Experience developing referral relationships or expanding an HCBS, home care, or community-services program. Associate's or bachelor's degree in human services, business administration, healthcare administration, or a related field. Relevant leadership experience may be considered in place of a degree. Position Requirements Ability to successfully complete required background screening and drug screening. Current Level One Fingerprint Clearance Card or the ability to obtain one. Required HCBS training and certifications, including CPR and First Aid, Article 9, and Direct Care Worker training, as applicable. Valid driver's license, reliable transportation, and the ability to travel locally for meetings and program needs. Ability to maintain confidential member and employee information. Flexibility to respond to occasional service needs outside standard business hours. Why Join VEMA? This is an opportunity to help build and shape a growing HCBS program while improving access to dependable services for individuals and families throughout the community. The successful candidate will have the opportunity to develop systems, strengthen a team, build meaningful community partnerships, and support individuals with developmental disabilities in achieving greater independence, choice, and quality of life. If you are a practical and compassionate leader who enjoys developing people, solving operational challenges, and growing high-quality community services, we encourage you to apply. VEMA Corporation is an equal opportunity employer. Employment decisions are based on qualifications, merit, and organizational needs without discrimination prohibited by applicable law. #J-18808-Ljbffr VEMA Corporation