Service BDC Representative

Service BDC Representative

No Automotive Experience Necessary! Zimbrick is looking for exceptional, innovative and passionate individuals who want to grow with us. If you are a customer service expert who is looking to build a career with excellent opportunity for advancement, we are looking for you. Digital technology is changing the automotive industry. Digital services and channels allow us to create exceptional virtual experiences with our customers from wherever it is they need us. Our Service BDC Representatives are the virtual point of contact for Zimbrick customers needing assistance with their vehicle: from education on feature operation, maintenance and repairs, to appointments, follow up, deferred service and issue resolution. This is not a remote or hybrid role.

What You Will Do

• Provide exceptional service and customer interaction through an Omni-channel solution (phone calls, emails, chat, SMS/text).
• Utilizing strong listening/comprehension and interpersonal skills, you will assess the customer's needs, document vehicle concerns/symptoms and determine the best servicing solution, all with a customer-centric focus.
• Document customer concerns, determine if a virtual or in person solution is required, execute the solution with our service teams.
• Guide customers through the vehicle service process by responding efficiently, accurately, and courteously.
• Resolve customers' challenges with the best solutions by using all resources.
• Understanding the range of products and services available to offer guests options tailored specifically to meet their automotive needs.

What You Will Bring

• An outgoing personality with strong people and listening skills. Able to adapt to consistent changes from our service teams and Manufacturers.
• Attention to detail, pride in your work, strong work ethic and a team-player attitude.
• Proficiency in operating and navigating multiple PC-based programs at one time.
• Proactive in problem solving and dedicated to customer service.
• Ability to demonstrate Zimbrick's Core Values every day.

What We Provide

• Award winning dealership
• Paid training and development
• Flexible schedules within core business hours
• Stable and experienced management
• Full benefits package, including 401k, match and profit sharing
• Pick your path advancement opportunities

Requirements:

• Valid driver's license and acceptable driving record
• Monday - Friday with 1 Saturday every other month.
• Shifts Needed: Looking for someone that can be flexible from the hours of 7:00 AM - 6:00 PM and fill in where is needed. This is not a remote role. We are looking to a candidate that would work for our Fish Hatchery Road Campus in Madison, WI.

Qualifications

Behaviors

• Preferred: Enthusiastic: Shows intense and eager enjoyment and interest
• Preferred: Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
• Preferred: Team Player: Works well as a member of a group

Motivations

• Preferred: Growth Opportunities: Inspired to perform well by the chance to take on more responsibility
• Preferred: Flexibility: Inspired to perform well when granted the ability to set your own schedule and goals

Equal Opportunity Employer