Receptionist - LIHEAP (Full Time)

Job Description

Job Description

Receptionist-LIHEAP (Full Time) Location: Woonsocket, RI POSITION SUMMARY:Provides customer service to customers seeking basic needs assistance. Provides support staff services to all program services in the Family Support Center, including data entry, record keeping, file maintenance, inventory, and written documentation.Duties:Greets and assists customers with submitting program application materials Enters completed intake/screening and program application forms into required database(s) per program and agency guidelines Demonstrate sensitivity to and respect for differences in language, culture, socioeconomic status, gender identity, and individuality of clientele and colleagues Use judgment and discretion in setting daily priorities. Complete tasks, maintain punctuality, keep appointments, and adapt schedule to meet unexpected needs and changes. Demonstrate ability to be independent and self-directive. Demonstrate appropriate professional boundaries with clientele, according to agency guidelines, program protocol, and best practice Engage in respectful and positive interactions with colleagues at all times. Demonstrate the ability to communicate with people of diverse backgrounds; work collaboratively with colleagues to accomplish objectives; handle conflict and resolve issues. Understand confidentiality regulations and maintain confidentiality of family and agency information. Demonstrate adherence to agency ethical standards. Maintains client files in accordance with Agency quality assurance policies Assists with program inventory and ordering Complete all documentation/reporting in accordance with practice standards and time lines, as required by the agency, funding source, contract, and/or regulatory body Actively participate in supervision, program, and agency meetingsEDUCATION AND TRAINING REQUIRED:This position requires a high school diploma or equivalency with two years office/customer service experience preferred. Bilingual (Spanish/English) skills preferred. Minimum skills will include:· Knowledge of modern office procedures and methods, including telephone communications, office systems, and record keeping.· Knowledge of proper business communication, including style and format of letters, memoranda, minutes, and reports.· Skill to use a computer and various software packages.· Skill to type 50 words per minute.· Bilingual is a must.WORKING CONDITIONS:· Requires sitting 80% of the time· Flexible hours required· Ability to establish priorities and work independently· Ability to communicate effectively with co-workers, clients, and providers· Ability to maintain confidentialityBenefitsCommunity Care Alliance offers competitive salaries based on experience, skills and performance, a comprehensive benefits package, and great quality of work/life.Generous vacation, sick time and holidays.Comprehensive medical and dental coverage as well as voluntary vision and AFLAC supplemental coverage.403b with matching after 6 months of employment.Flexible Spending (FSA) and Dependent Care (DCA) accounts.Agency-paid group life insurance; long-term disability.Tuition reimbursement and licensure/certification bonuses.Employee referral program as well as bilingual skills premium.On-site or nearby parking available at most buildings; mileage reimbursement for client and business related use of your personal vehicle.To apply for this opening please visit our website and select "Careers" and then "Current Openings" to fill out an application and upload your cover letter and resume.About UsCommunity Care Alliance provides an array of services and supports that are linked together so people can access help for their unique situations. Our goal is to help all members of our community become healthier, more self-reliant and better informed to meet their economic, social and emotional challenges.Community Care Alliance is an Affirmative Action/Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, sex, sexual orientation, age, national origin, or disability.Military friendly employer!