Operations Project Manager

Job Description

Job Description

MIDAS - Operations Project Manager

The Operations Project Manager, Office of the President & COO, will serve as a trusted strategic and execution partner to Midas Leadership , providing end-to-end project leadership across high-priority initiatives spanning Marketing, Operations, Franchise Development, Real Estate, FP&A, Legal Etc . This role is designed for a highly organized, proactive, and business-savvy project manager who can translate executive priorities into actionable plans, align cross-functional teams, and ensure timely, high-quality delivery of results. The Operations Project Manager will act as a connective tissue across teams, helping drive clarity, accountability, and momentum on critical initiatives that impact franchisee performance, brand growth, and operational excellence. COLLABORATOR which exemplifies "Servant Leadership" skill set in a Value Driven Culture...

Key Responsibilities Executive & Strategic Support

• Partner closely with the President & COO to manage and advance enterprise-level and functional initiatives
• Translate executive priorities into clear project plans, timelines, and deliverables
• Prepare executive-ready materials including project updates, presentations, and reports
• Track progress against goals and surface risks, dependencies, and decision points proactively

Project &Program Management

• Lead multiple cross-functional projects simultaneously from planning through execution and closeout
• Develop detailed project plans, schedules, resource plans, and success metrics
• Facilitate alignment across Marketing, Operations, Franchise Development, and other stakeholders
• Drive accountability by establishing clear ownership, milestones, and communication cadences

Support Teams

• Coordinate timelines and deliverables across internal teams and agency partners
• Ensure initiatives business objectives
• Support operational initiatives aimed at improving franchise performance, efficiencies, and scalability
• Partner with operations leaders to manage pilots, rollouts, and process improvements
• Track operational KPIs tied to initiative success
• Manage projects that support franchise recruitment, onboarding, and expansion efforts
• Coordinate cross-functional inputs for development-related initiatives and tools
• Support continuous improvement of franchise-facing processes and experiences
• Serve as a central point of coordination across functions for assigned initiatives
• Facilitate meetings, workshops, and working sessions with clear outcomes
• Communicate progress, risks, and recommendations clearly to executive and senior leadership audiences

Qualifications & Experience

• Bachelor's degree in business, Marketing, Operations, or related field (MBA a plus)
• 5–8+ years of experience in project management, program management, or chief-of-staff–type roles
• Experience working directly with senior executives or C-suite leaders
• Proven ability to manage complex, cross-functional initiatives
• Experience in franchising, retail, automotive services, or multi-unit operations preferred

Core Skills& Competencies

• Exceptional organizational and prioritization skills
• Strong business acumen and ability to connect strategy to execution
• Excellent written and verbal communication skills
• High level of professionalism, discretion, and judgment
• Ability to influence without direct authority
• Comfortable operating in a fast-paced, dynamic environment
• Proficiency with project management tools (e.g., Asana, Smartsheet, Monday.com, or similar)

Ideal Candidate Profile

The ideal candidate is a self-starter and problem-solver who thrives in ambiguity, enjoys working at the intersection of strategy and execution, and takes pride in driving results. They are equally comfortable building a project plan, facilitating a senior leadership meeting, and rolling up their sleeves to ensure follow-through. Excellent communication and people skills with various audiences to influence behavior, resolve issues, and gain commitment. Have a high comfort level interacting with franchisees and corporate management.

Why Join Midas?

At Midas, we're more than just a car care brand, we're a community of entrepreneurs, innovators, and customer champions. Join us in shaping the future of automotive service through smart growth and strategic real estate leadership.

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