Jackson Plumbing, Heating & Cooling - HVAC Service Technician

Compensation Details:

$26.00 - $30.00 per hour plus commission opportunities for a combined range of $60K-100K per year + $2500.00 Sign-On Bonus

Job Description:

About Jackson Plumbing, Heating & Cooling: Jackson Plumbing, Heating & Cooling is now an Ace Hardware Home Services company! Now bringing helpful plumbing, heating and cooling services to your home in Decatur and the surrounding areas. It's always our goal to deliver professional solutions our customers can rely on. Our certified team has the expertise to ensure the professional repair, installation, and maintenance of our customers' plumbing and HVAC systems. With your satisfaction being our top priority, our local professionals strive to provide the best services possible. Our technicians have the training and experience to answer customers' questions and provide them with the information they need to make the decision for their home. To learn more, visit:

About Jackson Plumbing, Heating & Cooling:

Jackson Plumbing, Heating & Cooling is now an Ace Hardware Home Services company! Now bringing helpful plumbing, heating and cooling services to your home in Decatur and the surrounding areas. It's always our goal to deliver professional solutions our customers can rely on. Our certified team has the expertise to ensure the professional repair, installation, and maintenance of our customers' plumbing and HVAC systems. With your satisfaction being our top priority, our local professionals strive to provide the best services possible. Our technicians have the training and experience to answer customers' questions and provide them with the information they need to make the decision for their home. To learn more, visit:

The HVAC Service Technician position is a regular full-time position with overtime hours expected based on seasonality and client demand. General hours are 8 AM - 4:30 PM with variation based on need. Additionally, this position is part of an on call rotation which includes after general business hours and weekends. A mutually agreeable flexible work schedule may be designed.

Job Duties:

• Provide an exceptional experience through efficient and accurate service and effective communication

• Maintain, diagnose, troubleshoot, and repair all residential equipment including traditional forced-air systems, steam, and hot water-based systems, oil, high velocity, ductless and more

• Utilize specialized diagnostic tools to balance and solve traditional airflow, fuel, refrigerant and electrical challenges presented in residential equipment

• Maintain required truck inventory necessary to complete all flat rate repairs

• Educate and inform customers of improvements to the comfort, efficiency, or safety of their homes

• Assist in the development of junior service technicians

• Follow all UIC systems and administrative details as they relate to the service department

Job Requirements:

• 3+ years of HVAC service experience (REQUIRED)

• EPA Universal Certification

• Strong knowledge of HVAC industry best practices and building codes

• Proficient in all aspects of HVAC function

• Must have driver's license with clean record

• Able to pass a background and drug screening check (random testing may occur)

• Positive attitude, exceptional people skills, professional appearance and behavior, and a desire to be your best

• Able to cultivate relationships with customers

• Strong work ethic: reliable, dependable, punctual

Physical Requirements:

• Physically able to work on HVAC units.

• Will be required to work in settings with extreme cold or extreme heat, depending on time of year.

• Prolonged periods of standing, kneeling, crawling, or climbing ladders.

• Must be able to lift 50 pounds at a time.

Why should you join our team?

We live our values - W.E.L.I.G.H.T (Winning, Excellence, Love, Integrity, Gratitude, Humility, and Teamwork). Gratitude. Humility. Love. You don't often see values like these in most corporate statements, but Ace Hardware Home Services, Inc. is different. These things are important to us. They represent our commitment to the company, our employees, and to the Ace brand.

In addition to providing our employees a great culture, we offer competitive benefits* that address life's necessities and perks, many of which expand and improve year after year, including:

• Incentive/Commission/Bonus opportunities (Based on role / grade level)

• 401(k) retirement savings plan with matching company contributions, eligible on your first day!

• Comprehensive health coverage (medical, dental, vision, company paid short-term disability, and long-term disability) and life insurance benefits for you and your dependents.

• Warehouse Merchandise Discount!

• Paid time off & paid holidays (depending on role and month of hire)

• Career Growth & opportunities within several channels (Plumbing, Heating, Cooling, Electrical, Handyman, Customer Service and others). Your career at Ace is more than just a job. It's a chance to be part of something meaningful. We help locally-owned businesses thrive and make an impact in their communities.

• You are joining a team that's committed to your success and invested in your future. We provide the tools, hands-on training, formal education, and coaching to help you become a trusted expert in your craft, grow your career, and make a meaningful impact serving co-workers, customers, and your community.

• Robust Employee Assistance Program, which will provide professional assistance for personal, legal, financial, work, childcare and elder care support.

* Benefits are provided in compliance with applicable laws, plans and policies.

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About Ace Hardware Home Services, Inc.

Ace Hardware has been serving neighbors throughout America for over 100 years. Ace launched Ace Hardware Home Services Inc. and is now Bringing Helpful to Your Home?. Ace Hardware Home Services offers a wide range of residential maintenance and home repair services including plumbing, heating, cooling, electrical, handyman and painting with the signature Ace Helpful service our customers know. Helpful is what we do - and Ace is on a Mission to be the best, most trusted provider of home preservation services.

Equal Opportunity Employer

Ace Hardware Home Services, Inc. is committed to a policy of promoting equal employment opportunities. The company recognizes the importance of diversity and leveraging the skills and talents of all people to the mutual advantage of each individual and the organization. The company is committed to the prevention of employment discrimination related to race, religion, color, sex (including sexual harassment), gender identity, national origin, age, marital status, disability and military or veteran status, sexual orientation or any other action covered by federal or applicable state/local laws.

Disclaimers

The pay range for this position starts as listed in the job posting but could be higher based on education and experience. Please note, compensation decisions are dependent on the facts and circumstances of each opening. We take into consideration the minimum requirements outlined in the job description, such as an individual's education, training and experience, the position's work location, required travel (if any), and external market conditions when determining the final salary for potential new hires.

Be aware that salary estimates published via alternate online job boards may not be a true representation of the actual pay range offered for this position. Please refer to the Ace Hardware Home Services position description for the accurate starting pay range information and feel free to discuss this with a Talent Acquisition professional if you are chosen to move forward with an interview.

This written "Position Description" is not intended to cover all aspects of the position listed. It is meant to cover the basic/general essential job functions of a particular position. Ace Hardware Home Services reserves the right to change job duties, including essential job functions, according to business necessity.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Notice to Philadelphia, PA candidates: When reviewing a post-offer background check, we will conduct an individualized assessment based on the applicant or employee's specific record and the duties and requirements of the specific job.

Ace Hardware is the largest retailer-owned hardware cooperative in the world with over 5,800 locally owned and operated hardware stores in approximately 60 countries. Headquartered in Oak Brook, Ill., Ace and its subsidiaries operate an expansive network of distribution centers in the U.S. and have distribution capabilities in Ningbo, China; and Cuautitlán Izcalli, Mexico. Since 1924, Ace has become a part of local communities around the world and known as the place with the helpful hardware folks. For more information, visit acehardware.com or newsroom.acehardware.com.