Installer Service Specialist

Compensation & Pay Range Pay Range: $16.90 - $24.90 per hour. The actual hourly rate will equal or exceed the required minimum wage applicable to the job location. Additional compensation includes annual, quarterly performance, or premiums, which may be paid per hour in specific circumstances. Premiums may be based on schedule, facility, season, or specific work performed. Multiple premiums may apply if applicable criteria are met. Job Overview The Installer Service Specialist is an experienced and technical parts specialist who services the needs of professional customers through the store’s installer counter. This position will oversee and direct the daily activity of the delivery specialist to ensure customers receive accurate and timely order deliveries. Bilingual candidates encouraged to apply. Essential Job Functions Work with installers/professional customers to develop sales relationships. Quickly and accurately take customer orders over the phone and online; invoice customer orders. Direct efforts to accurately pick and stage parts for delivery, and route delivery specialists to ensure customers receive their orders in a consistent and timely manner. Ensure delivery vehicles are serviced and maintained according to company standards; ensure that all vehicle inspections are completed on time, accurate and daily mileages are entered into the delivery fleet management devices. Work with Sales Specialists/Territory Sales Managers to provide superior service to professional customers. Verify all product/merchandise, including warranty parts and cores, are billed before customers leave the store. Ensure customers’ new core and warranty returns are picked up and credited in a timely manner. Audit customer returns for warranty abuse and make sure all returns are tagged/labeled correctly. Assist on front counter and retail counter as needed. Help with backroom duties, i.e., auto-load, returns, stock, etc., as needed. Assist with customer labor claims, making sure they are processed quickly and efficiently. All other duties as assigned. Skills, Education, Knowledge, Experience, and Abilities Required: Strong background in mechanics. Required: Above average communication skills. Desired: Hands‑on knowledge of automotive repairs. Desired: ASE Certification. Desired: Fluency in multiple languages (Spanish highly desired). Total Compensation Package Competitive wages and paid time off. Stock purchase plan and 401(k) with employer contributions. Medical, dental, and vision insurance starting day one, with optional flexible spending account (FSA). Team member health and wellbeing programs. Tuition educational assistance programs. Opportunities for career growth. Equal Opportunity Employer The Company does not discriminate on the basis of race, religion, color, national origin or ancestry (including immigration status or citizenship), sex, sexual orientation, gender identity, pregnancy (including childbirth, lactation, and related medical conditions), age (40 and over), veteran status, uniformed service member status, physical or mental disability, genetic information (including testing or characteristics) or another protected status as defined by local, state, or federal law, as applicable. Qualified individuals with a disability may be entitled to reasonable accommodation under the Americans with Disabilities Act. If you require a reasonable accommodation, please contact O'Reilly Auto Parts for assistance. #J-18808-Ljbffr