Claims Analyst - Leave & Disability

Responsibilities Analyze and determine claim payments in an accurate and timely manner Claim decisions on non-complex disability claims Communicate clearly and professionally via phone and email Build and maintain strong relationships with internal and external stakeholders. Participate in team-based problem-solving and continuous improvement initiatives. Manage assigned work queues within defined service level agreements (SLAs). Support additional projects and responsibilities as needed. Requirements 1 year of experience in FMLA or unpaid leave claims management. 2 years of experience in short-term disability or paid leave claims management Strong decision-making and critical thinking skills. Medical/vocational management. Excellent customer service and interpersonal abilities. Proficiency in Microsoft Office 365, including Outlook. Exceptional written and verbal communication skills. High attention to detail and accuracy. Ability to prioritize tasks and manage time effectively in a fast-paced environment. Collaborative mindset with the ability to work cross-functionally. #J-18808-Ljbffr