Portfolio Manager

Portfolio Manager

Location: Any Location / Remote Full Part/Time: Full time Job Req: RQ224168 Type of Requisition: Regular Public Trust/Other Required: BI Full 6C (T4) Job Family: Program Delivery and Execution

Job Description: U.S. Customs and Border Protection (CBP), a component of the Department of Homeland Security (DHS), protects the American people, safeguards U.S. borders, and enhances the nation's economic prosperity through innovation, intelligence, and collaboration. Within CBP's Office of Information and Technology (OIT), the Border Enforcement Management Systems Directorate (BEMSD) manages a large, diverse portfolio of mission applications-sustaining legacy systems at high availability while modernizing and developing new solutions. The Systems & Applications Integration & Lifecycle Support (SAILS) program will provide BEMSD with full-lifecycle IT services-from new application development and 24x7x365 operations to legacy modernization-delivered through Agile and DevSecOps practices. GDIT is seeking a Portfolio Manager to support the SAILS program. In this role, you will provide leadership and operational oversight for a portfolio of applications and services, ensuring successful delivery, continuous improvement, and alignment with CBP mission priorities. You will partner with program leadership, technical teams, and BEMSD stakeholders to coordinate cross-functional activities, manage portfolio performance, and deliver secure, reliable IT services.

How You'll Make an Impact

• Lead portfolio planning, transition, and delivery across assigned applications and services.
• Provide leadership and oversight to technical teams, ensuring quality delivery and continuous improvement.
• Manage portfolio schedules, backlogs, risks, and dependencies in alignment with BEMSD priorities.
• Partner with BEMSD stakeholders, vendor partners, and development teams to coordinate delivery, manage customer expectations, and resolve operational challenges.
• Drive service improvements through analysis of business processes, workflows, and technology solutions.
• Oversee delivery of projects, enhancements, incidents, and change requests to maintain reliable, high-quality services.
• Evaluate technologies and operational approaches to improve performance, resiliency, and efficiency.
• Brief BEMSD and GDIT leadership on portfolio performance, risks, priorities, and recommendations.

Required Qualifications

• Bachelor's degree in a technical, business, or management discipline.
• 15+ years managing large-scale federal IT programs or application portfolios.
• Experience leading multiple software development or operations teams.
• Experience with Agile, DevSecOps, and modern IT service delivery.
• Strong communication, stakeholder engagement, and leadership skills.
• PMP certification.
• U.S. citizenship and ability to obtain a CBP Background Investigation.

Preferred Qualifications

• Master's degree in a technical or management discipline.
• Prior DHS-preferably CBP-program experience.
• ITIL certification.
• Experience managing application modernization or transition activities.
• Experience with ServiceNow or similar IT service management (ITSM) platforms.

Scheduled Weekly Hours: 40 Travel Required: Less than 10% Telecommuting Options: Remote Work Location: Any Location / Remote Additional Work Locations: Total Rewards at GDIT: Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. GDIT typically provides new employees with 15 days of paid leave per calendar year to be used for vacations, personal business, and illness and an additional 10 paid holidays per year. Paid leave and paid holidays are prorated based on the employee's date of hire. The GDIT Paid Family Leave program provides a total of up to 160 hours of paid leave in a rolling 12 month period for eligible employees. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most. Our Identity Verification Process: As part of the hiring process, we will ask you to complete an identity verification process that leverages advanced biometrics and artificial intelligence to ensure authenticity and protect against identity fraud. You are expected to be on camera during virtual interviews. We reserve the right to take your picture to verify your identity and prevent fraud. By proceeding, you authorize the collection, processing, and use of your biometric data for identity verification and security purposes.

Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans