Senior Director, Transportation Operations

Modivcare is looking for an experienced Senior Director – Transportation Operations to join our team. This role focuses on driving the success of our Multimodal Mobility strategy at the operational level, supporting market share growth of multimodal solutions across the transportation network. Responsibilities Own end‑to‑end cost, service, and performance outcomes for all Transportation Provider moves within the assigned geography, including full regional transportation P&L accountability. Lead strategic, large‑scale operational and network initiatives for the Mobility business, prioritizing projects with the greatest business impact. Direct transportation operating model execution, including onboarding, integration, network development, and implementation of new delivery techniques and transportation models. Serve as the primary liaison between technology initiatives and the Transportation Provider network, establishing best practices, standard work, and network digitization efforts. Set clear expectations and accountability standards for Transportation Managers through coaching, performance management, and operational oversight. Build and execute capacity planning strategies and action plans in partnership with transportation leadership teams. Remove operational blockers and solve complex transportation and service delivery challenges. Ensure strong project governance and execution discipline by defining milestones, maintaining schedules, documenting decisions, and driving accountability to results. Partner cross‑functionally with Supply Chain, Operations, Client teams, Finance, HR, Safety, and Technology to align priorities and secure resources. Oversee vehicle procurement and maintenance activities to ensure operational readiness and cost control. Maintain provider compliance and credentialing oversight while ensuring adherence to operational and contractual standards. Lead provider performance management activities, including corrective actions, performance reviews, settlement deductions, and liquidated damages administration. Maintain accurate client and contract records, including renewals, payment methodologies, and shared‑service offerings. Analyze key operational metrics, including utilization, mileage, cost, and RNS trends to support strategic decision‑making and executive reporting. Manage escalated customer complaints and lead mitigation and resolution initiatives, including CAP, QIP, and PIP processes. Support client growth and retention through stakeholder management, collaboration with Sales and Marketing teams, and implementation and offboarding activities. Lead projects and additional operational initiatives that contribute to organizational success. Travel occasionally for business as needed. Qualifications Bachelor’s Degree required; Master’s Degree preferred. 12+ years of professional experience. 8+ years of leadership responsibility. Transportation operations leadership experience preferred. Demonstrated expertise in continuous improvement methodologies and root cause analysis. Excellent verbal and written communication skills. Strong relationship‑building skills supported by excellent interpersonal communication. Proven ability to drive action and solve operational challenges effectively. Strong delegation and leadership capabilities. Attention to detail, able to perform work accurately and thoroughly. Strong analytical and problem‑solving skills with sound judgment. Excellent organizational skills for managing complex operational priorities systematically. Proven ability to build and lead high‑performing teams while influencing others toward common goals. Customer‑focused mindset with the ability to implement solutions that meet customer needs. High level of financial and operational business acumen. Strong project management and operational execution skills in fast‑paced environments. Ability to collaborate effectively across multiple business functions and stakeholder groups. Experience with change management initiatives and driving operational improvements. Salary & Bonus $133,300 – $169,900. This role is bonus eligible based on individual and company performance. Benefits Medical, Dental, and Vision insurance Employer‑Paid Basic Life Insurance and AD&D Voluntary Life Insurance (Employee/Spouse/Child) Health Care and Dependent Care Flexible Spending Accounts (Pre‑Tax and Post‑Tax) Commuter and Parking Benefits 401(k) Retirement Savings Plan with Company Match Paid Time Off Paid Parental Leave Short‑Term and Long‑Term Disability Tuition Reimbursement Employee Discounts (retail, hotel, food, restaurants, car rental and more) Equal Employment Opportunity Modivcare is an Equal Opportunity Employer. EEO is The Law – we consider all applicants for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, handicap or disability, or status as a Vietnam‑era or special disabled veteran in accordance with federal law. #J-18808-Ljbffr