LensCrafters - Licensed Store Manager

General Function The overall mission of the Store Manager is to be a leader within the LensCrafters organization. The Store Manager delivers key performance indicators by integrating the Brand Story and ensuring flawless execution of the customer experience. Major Duties & Responsibilities Ensure the LensCrafters team provides unsurpassed Customer Service Provide training and coaching to the team leveraging Company provided programs Analyzes reporting to create and implement action plans to improve store KPIs, including: NPS – Net Promoter Score; % Sales to Plan; Customer Count; Complete Pair; Labor; Training Saturation; Exam Growth; and others Attracts and hirers highly engaged team to esure the store has the right people in the right place at the right time Partners with the Doctor of Optometry to elevate the customer and patient experience and drive store KPIs Takes pride in the store and guides team to execute all operational, inventory, and visual tasks to guidelines flawlessly to ensure the best customer and patient experience Ensures all Company approved safety programs are implemented and maintained consistently per standards in order to maintain a safe and FUN working environment Basic Qualifications High School graduate or equivalent State licensure (if applicable) and/or ABO Certification in non-licensed states 4+ years management/supervisory experience Comprehensive knowledge from operations, processes and business implications #J-18808-Ljbffr