Certified Medical Assistant

Job Description

Job Description

Certified Medical Assistant 

Job Description 

Practice: Family Medicine and Rehab  

Reports to: Practice Manager; clinical direction from the designated licensed clinician 

Schedule and location: 8am - 5pm Monday - Friday with a 1-hour lunch

Employment status and classification: Non - Exempt

Support providers and patients throughout office visits by preparing rooms, collecting intake information, and completing assigned clinical and administrative tasks. 

Primary Responsibilities 

• Prepare exam rooms, check supplies and equipment, and keep rooms ready for scheduled visits. 
• Confirm patient identity using practice procedures; room patients and document intake information, vital signs, and patient reported medication and allergy information. 
• Assist providers with examinations and approved office procedures within documented training and authorized responsibilities. 
• Perform ordered specimen collection or testing only when authorized, trained, and competency verified; follow labeling and handling procedures. 
• Enter assigned information accurately in the electronic health record and route documentation requiring provider review. 
• Relay provider approved instructions and route symptoms, medication questions, abnormal findings, and urgent concerns promptly to a licensed clinician. 
• Track assigned follow-up tasks, incoming results, and clinical messages; escalate incomplete or overdue work to the clinical team. 
• Clean rooms and equipment, follow infection prevention procedures, monitor supply levels and expiration dates, and report equipment problems. 

Cross Training and Coverage 

Employees cross-train in designated functions and provide coverage based on practice needs. The supervisor assigns backup duties after training and competency verification. Staff maintain clear handoffs and ask for guidance when a task exceeds their training or authority. 

Provide trained coverage for patient check-in, appointment scheduling, phones, and administrative follow-up. Clinical backup tasks require documented competency and appropriate clinical supervision. 

Shared Practice Responsibilities 

• Communicate respectfully with patients and colleagues; protect patient information and follow practice privacy and safety procedures. 
• Document assigned work accurately, give clear handoffs, and promptly report delays, errors, incidents, and unresolved concerns. 
• Attend required meetings and training, maintain reliable attendance, and complete other related duties within training and assigned authority. 

Qualifications and Skills 

Medical assistant education or equivalent relevant experience appropriate to assigned duties. Medical assistant certification preferred unless required for the position. Maintain any credentials and life support training required by the practice for assigned duties. 

Accurate intake and documentation, patient communication, electronic health record use, organization, and dependable clinical handoffs. 

Work Environment and Physical Requirements 

Work involves standing, walking, sitting, reaching, and handling clinical supplies. Patient assistance and exposure to bodily fluids may occur during assigned duties. Use approved protective equipment and safe assistance procedures. Essential functions may be performed with reasonable accommodation. The practice identifies any specific lifting or assistance requirements for this assignment. 

Performance Expectations 

Accuracy of intake documentation; room readiness; timely routing and completion of assigned tasks; adherence to clinical procedures; quality of patient interactions. The supervisor establishes role-specific targets and reviews both accuracy and timeliness.

About Us:

Family Medicine And Rehab Inc is a trusted healthcare provider serving the Jacksonville, FL community with comprehensive family medicine and rehabilitation services. Our patients choose us for our compassionate, whole-patient approach to care and our commitment to long-term health and wellness. Our team members love working here because of our collaborative culture, supportive leadership, and the opportunity to truly impact the lives of the patients we serve every day.