Caesars Rewards Representative- Part Time (Harrahs Ak-Chin Casino)

divh2Job Summary/h2pProvides A level customer service while enthusiastically promoting the Caesars Rewards program./ph2How You Will Create The Extraordinary/h2pGreets and welcomes customers with a smile as a company representative./ppConstantly seeks ways to improve friendly, helpful service and reduce customer waiting time to positively impact departments customer service ratings./ppEffectively and enthusiastically communicates the benefits of the customer loyalty program and provides players with a compelling reason to play at Harrahs every time./ppCross sells property events (shows, promotions, etc.) and amenities (hotel, restaurants, etc.). Ensuring each customers interaction results in increased customer confidence in Caesars Rewards./ppPromotes and executes customer promotions flawlessly./ppEnsures integrity and confidentiality of all customer data. Complies with all state, federal and regulatory policies and procedures./ppServes as Caesars Rewards and customer service role model for other employees./ppUnderstands, values, and supports Caesars Rewards program and special events, promotions, and player programs./ppHandles problem situations using Service Recovery tools./ppIs knowledgeable about competitors programs and can make favorable comparisons./ppGreet and depart bus passengers following script./ppAssist in player tracking when asked./ppExecute promotional plan./ppCreates and maintains customer accounts using Harrahs computer systems. Ensures data is accurate and maintains integrity of data./ppIssues comps in accordance with comp and guidelines./ppCollaborates with workgroup and all supporting departments to ensure player satisfaction./ppCommunicates all relevant information to co-workers and management to maintain consistency and avoid potential problems. Works with team members to achieve common goals./ppDistribute Prizes (Cash or Gift)/ph2What You Will Need/h2pHigh school diploma or GED required./pp1-2 years of customer service experience preferred/ppAble to respond to visual and auditory cues/ppAble to meet service standards throughout the shift/ppAble to speak, read, write and understand English/ppAble to work independently with minimal supervision/ppAble to respond calmly and make rational decisions when handling customer needs and concerns/ppBasic Computer skills (WORD, EXCEL, PowerPoint, etc.)/ppAble to type 35 words per minute/ppAble to use 10 key/ppAble to lift and/or carry objects weighing up to 10 pounds/ppAble to continuously maneuver around office including the ability to bend, crouch, kneel, twist and work at a desk/ppAble to move quickly around entire property and stand for long periods of time/ppMust be able to work with and tolerate areas containing varying noise and temperature levels, illumination, vibration, crowds, and areas with secondhand smoke/ppMust be able to work at a fast pace, efficiently./ppMust be able to respond to visual, olfactory and aural cues./ppMust be able to operate in mentally and physically stressful situations/ppMust be able to work a flexible schedule including weekends, evenings and holidays/ph2Together We Win/h2pWe believe in delivering family-style servicean approach that fosters warmth, connection, and a genuine sense of belonging. Our team treats every guest and colleague with the same care and hospitality we would extend to family, creating a welcoming environment built on respect, teamwork, and personalized attention. Whether assisting customers or collaborating with coworkers, we prioritize service that is thoughtful, supportive, and rooted in genuine relationships/ph2Disclaimer/h2pPreference is given to Ak-Chin community members and members of other recognized Arizona tribes./ppThis is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments)./ph2Equal Employment Opportunity/h2pCaesars Entertainment is an Equal Opportunity Employer. Caesars Entertainment will not discriminate against any employee or applicant based upon a persons race, color, creed, religion, national origin, sex, marital status, disability, status with regard to public assistance, age, sexual or affectional orientation, gender identity, familial status, ancestry, local human rights commission activity, citizenship, genetic information, protected veteran or military status, or any other protected class./ph2Job Info/h2pJob Identification 84337/ppJob Category Sales and Marketing/ppJob Schedule Part time/ppLocations Harrahs Ak-Chin/p/div