Service Advisor

Service CoordinatorIn this role, you'll schedule service appointments, communicate repair recommendations, manage customer relationships, and help keep our service department operating efficiently. You'll work closely with technicians, foremen, and management to deliver exceptional customer service while driving shop productivity and profitability.What You'll Bring:Strong communication and customer service skillsAbility to multitask and prioritize in a busy environmentLeadership mindset with strong problem-solving abilitiesTeam-oriented attitude and commitment to customer satisfactionPrevious service, automotive, diesel, or dealership experience preferredWhat You'll Do:Schedule and coordinate repair workCommunicate with customers throughout the repair processReview and close repair ordersCoordinate parts availability and service schedulingSupport service department operations and team successIf you're organized, motivated, and passionate about delivering outstanding customer experiences, we'd love to hear from you!Apply today and help keep our customers moving.Truck Country® / Stoops Freightliner-Western Star is one of the largest Freightliner and Western Star dealership groups in the United States, serving customers across Illinois, Indiana, Iowa, Ohio, Michigan, and Wisconsin. For nearly 60 years, Truck Country® / Stoops has provided new and used medium- and heavy-duty trucks, expert service, a comprehensive parts inventory, and convenient financing solutions.Truck Country® / Stoops Freightliner-Western Star is part of McCoy Group, Inc., a family-owned organization founded in 1958 by Robert McCoy in Shullsburg, Wisconsin. Today, the company continues to operate under the leadership of the McCoy family.McCoy Group, Inc. and its affiliated companies are Equal Opportunity Employers and take affirmative action to employ and advance in employment qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by applicable law.