Team Leader

Now Hiring: Team Leader – McAllen, TX Team Leader – SpinXpress Redefining Laundry Starts with You SpinXpress is a rapidly expanding, innovative laundry brand dedicated to transforming the laundry experience. Our mission is to make laundry simple, convenient, and even enjoyable through clean, modern facilities and a focus on exceptional service. We are distinguished by our passionate team, commitment to quality, and dedication to delivering an unparalleled customer experience. As a Team Leader, you will be integral to our daily operations, inspiring your team, cultivating a positive atmosphere, and ensuring every customer has an excellent experience. You will be crucial in driving our culture of excellence and supporting our continued growth. Who We're Looking For: We are looking for an upbeat, motivated, and professional individual who leads with positivity. You should energize your team, exhibit meticulous attention to detail, and possess a strong commitment to service. Candidates with experience in retail, hospitality, or food service will excel in our fast-paced, customer-focused environment. What You'll Do: • Lead by example and empower your team to deliver outstanding service. • Maintain a pristine and inviting store environment. • Oversee daily operations, ensuring consistency and high quality. • Foster a fun, collaborative workplace where team members thrive. What You Bring: • Demonstrated leadership skills and a passion for customer satisfaction. • A team-first mentality and a desire to uplift those around you. • An eagerness to grow with a brand that is making significant advancements in the industry. What We Offer: • Competitive hourly pay complemented by performance-based bonuses. • Flexible and reliable scheduling options. • A supportive, relaxed work culture that values teamwork and professional development. Joining SpinXpress means becoming part of something more than just a job. You will contribute to shaping the future of a growing company while advancing your own career. If you are ready to be part of a brand that is revolutionizing the laundry industry, we’d love to meet you. Responsibilities: • Develop and motivate the team to execute the SpinXpress Way by delivering exceptional customer experiences. • Create a workplace culture that is consistent with SpinXpress's goals and identify the mission, vision, and values of SpinXpress. • Recruit, interview, select, hire, and employ an appropriate number of people for your team. • Coach, mentor, and develop the team, including overseeing new employee onboarding. • Schedule staff effectively to meet and exceed the day-to-day operations and maintain optimal customer service levels. • Handle cash management and transactions accurately. • Provide oversight and direction to all team members in accordance with SpinXpress Policies and the Task List. • Participation in and execution of promotional programs. • Provide a consistent quality product to the customer while keeping costs low. • Addresses customer concerns, issues, and claims in a timely and satisfactory manner. • Maintains a good visual presentation of retail products at all times; keeps sufficient assortment and inventory levels. • Train employees in processing sales and upselling to customers. • Maintains a safe environment inside and outside of the store by following proper security procedures and prioritizing employee and customer safety. • Empower employees to take responsibility and expect accountability with consistent feedback. • Develop strategies that team members can use to better reach a project’s goal. • Assign tasks to team members and validate completion. • Determine the completion timeline and monitor progress to keep the project on track and on schedule. • Communicate clear instructions to team members. Qualifications: • Minimum of 2 years of leadership experience. • On-the-job training. • Excellent communication skills. • Confidence and skillful negotiating skills. • Strong organizational skills to give the team direction. • Knowledge and experience with inventory management. • A constant drive to improve the experience of our users and our internal processes: "How can I make things better?" • Your schedule is flexible, and you will be willing to work holidays, weekends, evenings, and on-call when necessary. • History of achieving and consistently exceeding professional goals. • Enjoy being in a dynamic job where no task is above or below you. Compensation: $16 Hourly

• Develop and motivate the team to execute the SpinXpress Way by delivering exceptional customer experiences. • Create a workplace culture that is consistent with SpinXpress's goals and identify the mission, vision, and values of SpinXpress. • Recruit, interview, select, hire, and employ an appropriate number of people for your team. • Coach, mentor, and develop the team, including overseeing new employee onboarding. • Schedule staff effectively to meet and exceed the day-to-day operations and maintain optimal customer service levels. • Handle cash management and transactions accurately. • Provide oversight and direction to all team members in accordance with SpinXpress Policies and the Task List. • Participation in and execution of promotional programs. • Provide a consistent quality product to the customer while keeping costs low. • Addresses customer concerns, issues, and claims in a timely and satisfactory manner. • Maintains a good visual presentation of retail products at all times; keeps sufficient assortment and inventory levels. • Train employees in processing sales and upselling to customers. • Maintains a safe environment inside and outside of the store by following proper security procedures and prioritizing employee and customer safety. • Empower employees to take responsibility and expect accountability with consistent feedback. • Develop strategies that team members can use to better reach a project’s goal. • Assign tasks to team members and validate completion. • Determine the completion timeline and monitor progress to keep the project on track and on schedule. • Communicate clear instructions to team members.