Install Coordinator

Aire Serv Heating and Air Conditioning is looking to hire an Install Coordinator to assist our HVAC installation team.

An Install Coordinator plays a crucial role in the HVAC industry by coordinating and managing the installation process of HVAC systems for customers. Their primary responsibility is to ensure the smooth and efficient execution of installation projects from start to finish.

Responsibilities:

1. Project Coordination: Coordinate and manage the installation process for HVAC systems, including equipment ordering, scheduling, and logistics. Collaborate with internal teams, technicians, and subcontractors to ensure timely and accurate project completion.
2. Customer Communication: Serve as the main point of contact for customers regarding installation projects. Provide updates on project status, timelines, and any potential issues or delays. Address customer inquiries, resolve concerns, and maintain a high level of customer satisfaction.
3. Scheduling and Planning: Schedule installation appointments and coordinate technician availability based on project requirements and customer preferences. Plan installation activities, ensuring the availability of equipment, tools, and materials for each project.
4. Permitting and Documentation: Assist with obtaining necessary permits and licenses required for HVAC installations. Ensure all documentation, including project contracts, work orders, and warranty information, is accurate and up to date.
5. Resource Allocation: Allocate resources, including technicians and equipment, to installation projects based on availability and project demands. Optimize resource allocation to maximize productivity and meet project timelines.
6. Quality Assurance: Conduct quality checks throughout the installation process to ensure compliance with industry standards and company guidelines. Monitor installation progress, review completed work, and address any quality issues or concerns.
7. Documentation and Reporting: Maintain accurate records of project details, including project timelines, progress updates, and customer interactions. Generate reports on project status, key metrics, and operational issues, providing regular updates to management.
8. Process Improvement: Continuously evaluate and improve installation processes, identifying areas for enhancement in terms of efficiency, customer satisfaction, and project outcomes. Implement best practices and suggest process improvements to optimize installation operations.

Requirements:

• Minimum 3 years’ experience in ordering HVAC residential equipment is a must.
• Knowledge of HVAC systems, installation processes, and industry regulations.
• Proficiency in using customer relationship management (CRM) systems, and other relevant tools. Experience with Service Titan is preferred.
• High school diploma or equivalent. Additional education or certifications in project management or HVAC-related fields are a plus
• Proven experience in project coordination or a similar role in the HVAC industry.
• Strong organizational and time management skills to handle multiple installation projects simultaneously and prioritize tasks effectively.
• Excellent communication and interpersonal skills to interact with customers, technicians, and other stakeholders professionally and courteously.
• Attention to detail and a focus on delivering high-quality results.
• Ability to work independently and as part of a team, with a customer-oriented approach.
• Flexibility to work in a fast-paced environment and adapt to changing project requirements.
• Valid driver's license and clean driving record.

Benefits:

• Health Insurance - The Company pays 50% of the employee’s benefit after 30 days.
• Eye and Dental Insurance - The Company pays 50% of the employee’s benefit after 30 days.
• AFLAC Supplemental insurance at employee expense (not required)
• 401K with a Company Match of 3%
• Paid Holidays: 5 per year
• Up to 4 weeks PTO based on tenure (must complete 90 days of continued employment to qualify for biweekly accrual)
• Short Term and Long Term Disability - Company provided and paid for.
• 50K Life Insurance Policy - Company provided and paid for.