Product Manager (Digital Products)
Medix
Key Responsibilities:
- Use customer feedback, market analysis, and data to inform product decisions
- Define and manage success metrics to inform ongoing product strategy
- Know your customer by regularly engaging current and prospective users to understand needs and behaviors
- Drive build-test-learn experiments to validate assumptions and refine product direction
- Create, prioritize, and continuously refine the product backlog by decomposing complex problems into epics/features/user stories with clear acceptance criteria
- Partner with Engineering and Architecture to define solution approaches, technical requirements, and delivery sequencing
- Own non-functional requirements (NFRs) for performance, availability, scalability, resiliency, and observability
- Drive security-by-design and privacy-by-design requirements in partnership with Security, Risk, and Compliance
- Define telemetry and analytics instrumentation to measure adoption, reliability, and business outcomes
- Ensure production readiness through release planning, feature flags, runbooks, and incident response expectations
- Balance feature delivery with technical debt reduction by prioritizing modernization, refactoring, and dependency upgrades
- Develop and communicate the product vision, strategy, and roadmap; incorporate timely stakeholder feedback
- Ensure development standards are followed to enable tight feedback loops and clear product definition
- Coach and mentor team members and cross-functional partners on collaboration, ideation, consumer research, experiment design and execution, measurement, implementation, customer interactions, and rollout
- Partner with business and IT stakeholders during execution to ensure expectations are met
- Proactively remove obstacles and resolve roadblocks to achieve product goals
- Identify and develop services and service level agreements (SLAs); educate senior leaders and continuously improve service-related processes
- 8+ years of IT or digital product management (or related) experience across the SDLC, including at least 5 years in a Product Manager role and 3 years translating business needs and requirements into IT/digital product solutions
- 5+ years of deep knowledge of IT principles, Agile development methodologies, and cloud platforms/applications, software products, or design tools
- 5+ years of experience managing customer expectations and building strong stakeholder relationships
- Experience as a Product Manager working in Agile methodologies
- Experience advocating for UX/design practices within large business and technology organizations
- Pharmacy benefit management (PBM) and healthcare industry experience
- Demonstrated focus on quality and cost savings through continuous process improvement
- Product management certifications (e.g., CSPO, SAFe POPM) preferred
Vacancy posted 20 hours ago
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