Branch Operations Manager

Location Pewaukee, WI Application Deadline until filled. Job Summary The Branch Operations Manager leads and manages the operational functions within a branch. Responsible for the expenses for the areas supervised. Provides input to branch management on formulation of the branch budget and monitors adherence to budgetary objectives. Resolves SAP software issues, ensures all required checklists are completed in a timely manner, removes billing blocks, develops and reviews proposals for purchasing equipment, oversees all inventory modifications, provides leadership during the annual inventory process, and provides support for branch purchasing, product evaluations, code descriptions, inventory management, pricing development, and other related functions. Responsibilities Essential Functions Provides continuous input to the Branch Management on formulation of branch Fiscal Year budget and monitors adherence to FY budgetary objectives. Resolves SAP software issues and assures all required checklists are completed in a timely manner. Removes billing blocks as appropriate. Serves as the location's training coordinator regarding SAP, PC, products, and policy and procedure training related issues. Develops and/or reviews proposals for purchasing equipment. Coordinates computer, telephone, and equipment changes, upgrades or problems with appropriate corporate staff. Supervises all inventory modifications using the reason codes in SAP. Provides leadership during the location's annual inventory process and with the Inventory committee. Consistently provides responsive, quality customer service to our customers. Actively participates in the coordination, analysis, and decision‑making required by information and feedback of customer needs, pricing, products, competition, and problem resolution. Works closely with Border States sales and customer service to execute marketing plans and programs and to support promoting customer directed products and sales within the customer base. Provides administrative and operational support for branch purchasing, product evaluations, code descriptions, inventory management, pricing development, and other related functions. Provides oversight of the warehouse and delivery operations. Supports and manages services and solutions initiatives like vendor managed inventory (VMI). Develops annual performance goals and plans for their area. Non-essential Functions Responsible for the payment of all bills and donation payments for the branch within approved limits. Approves all inventory returns. Reviews and approves credit invoices. May assist with scheduling and coordination of product meetings and customer trade shows. Coordinates with the customer financial services staff to resolve customer-billing problems resulting from errors in pricing, shipping, delivery or other credit areas. Performs other duties as assigned by supervisor or designate. Qualifications Minimum 4‑year business/trade degree preferred or the equivalent in work experience. Prior supervisory experience with a minimum of 4 years' prior customer service or sales experience preferred. Technical ability to understand electrical systems with a minimum of 3‑years of prior electrical distribution experience preferred. Strong knowledge of electrical products and systems preferred. Ability to read, write, and speak in English preferred. Prefer strong working knowledge of PC for Windows, Microsoft Office (Excel, Word, and PowerPoint), internet, email, and SAP software. Skills and Abilities Excellent customer service skills include being competent, accurate, responsive, and engaged. Excellent interpersonal, written and verbal communication, reading, and customer service skills are preferred with the ability to effectively plan and organize. Physical Requirements Frequency at which you would carry/lift in a typical day: Occasionally 0‑33% Frequently 34‑66% Continuously 67‑100% Lift from Waist 10 to 25 lbs. - Not at all 26 to 50 lbs. - Not at all 51 to 75 lbs. - Not at all 75 to 100 lbs. - Not at all 100+ lbs. - Not at all Lift from Floor 10 to 25 lbs. - Frequently 26 to 50 lbs. - Frequently 51 to 75 lbs. - Not at all 75 to 100 lbs. - Not at all 100+ lbs. - Not at all Carried for Distance 10 to 25 lbs. - Not at all 26 to 50 lbs. - Not at all 51 to 75 lbs. - Not at all 75 to 100 lbs. - Not at all 100+ lbs. - Not at all Physical Activity Sitting (a continuous period of being seated) - Continuously Standing (for sustained periods of time) - Frequently Walking (moving about on foot to accomplish tasks) - Frequently Bending/stooping (downward and forward) - Frequently Crawling (moving about on hands and knees or hands and feet) - Not at all Climbing/Walking Stairs (ascending or descending) - Frequently Reaching (extending arms in any direction) - Frequently Crouching/squatting (bending the body downward and forward by bending leg and spine) - Occasionally Kneeling (bending legs at knee to come to rest on knee(s)) - Occasionally Balancing (maintaining body equilibrium to prevent falling) - Occasionally Repetitive motion (substantial movement (motions) or the wrists, hands, and/or fingers) - Continuously Pivoting (movement in any direction with one foot, keeping the other in contact with the floor) - Occasionally Pushing/Pulling (using upper extremities to press against or draw or tug) - Occasionally Grasping (Applying pressure to an object with the fingers and palm) - Continuously Fingering (picking, pinching, typing; working with primarily fingers and not whole hand) - Continuously Talking (expressing or exchanging ideas by means of the spoken word) - Continuously Driving (the control and operation of a motor vehicle) - Occasionally Desk work (work usually performed at a desk) - Continuously Use of a computer - Continuously Use of a telephone - Frequently Hearing (Perceiving the nature of sounds at normal speaking levels) - Continuously Exposure (to adverse weather & temperature conditions) - Occasionally Travel (travel needed to perform job duties) - Occasionally Additional Information This job description is a summary of the job duties and responsibilities and is not intended to cover all possible job duties and is subject to change at the employer's discretion. Employees must be able to perform the essential job duties and satisfy job requirements either with or without a reasonable accommodation. Benefits Health, Dental and Vision Benefits Accident, Critical Illness, Hospital Indemnity FSA & HSA Employee Stock Ownership Plan (ESOP) Disability Benefits 401(k) Retirement Plan Life Insurance Employee Assistance Program Paid Holidays Paid Volunteer Time Personal Leave time and more! Border States provides bonuses to their employee-owners upon the achievement of branch and company goals. Equal Opportunity For All We value the diversity of all of our employee-owners and will always be an equal opportunity employer. Drug Free/Smoke Free workplace Employment may be contingent on the offered candidate successfully passing one or more of the following pre‑employment screenings: Criminal background check (required for all positions) Motor Vehicle Record (MVR) check (required for positions involving driving) Drug testing The MVR check and drug testing vary by role and will be communicated to the offered candidate during the onboarding process and as applicable. #J-18808-Ljbffr