Human Resources Benefits Specialist - HR Shared Services

Minimum Qualifications:

Bachelor’s Degree or equivalent and two years of related experience.

Preferred Qualifications:

Benefits' experience is highly desirable.

Job Summary:

To provide general–level expertise and analysis of the administrative and business activities related to core processes within the HR Business Service Center. Ensures process and operational continuity of entity and department-level transactions.

Job Duties:

• Provide prompt, courteous, and accurate assistance to candidates while appropriately tracking and documenting inquiries within Taleo Onboarding. Establishes and upholds positive customer service relationships by utilizing excellent customer service skills while always maintaining a caring and professional attitude.
• Investigates and actively seeks resolution to problems and concerns.
• Maintains a high level of confidentiality when researching and responding to customer inquiries/issues.
• Develops and maintains accurate information within the Human Capital Management System (HCM) and Taleo Recruit Onboarding.
• Partners with other departments in Human Resources to identify and document best practice processes.
• Adheres to all UTMB Health and HR Business Center’s policies, procedures, and standards within budgetary specifications, including time management, supply management, productivity, and accuracy of practice.
• Promotes individual professional growth and development by meeting requirements for mandatory/continuing education and skills competency while supporting department-based goals that contribute to the success of the organization. Serves as preceptor, mentor, and resource to the Human Resources Business Service Center.
• Participates on project teams as assigned or performs special projects as requested by leadership and attends user’s meetings when appropriate.
• Adheres to internal controls and reporting structure.
• Performs related duties as required.

Knowledge/Skills/Abilities:

• Strong Stakeholder Engagement - Demonstrated ability to proactively engage with stakeholders, including hiring managers, HR teams, and new hires.
• Excellent verbal and written communication skills - Demonstrated ability to effectively convey information and provide regular updates and guidance throughout the clearance process.
• Problem-solving skills - Proven ability to think critically and find creative solutions to challenges in the onboarding process.
• Customer-centric mindset - Strong commitment to delivering a positive, customer-focused experience for new hires and hiring managers.
• Demonstrates ability to manage multiple priorities and use critical thinking skills to make decisions with minimal guidance.
• Ability to interpret policies and procedures within the HR Business Center and determine when escalation of issues is appropriate.
• Ability to work with information of a confidential nature.

Salary Range:

Actual salary commensurate with experience.

Work Schedule:

Partial Remote, 2 Days On-site, Weekly, Monday through Friday, 8 am to 5 pm, and as needed on occasion.