PHARMACY TECHNICIAN

Job Summary: This position supports the pharmacist on-duty in the following manner:

• Greet patients, visitors and others upon entry
• Process prescriptions by performing data entry, adjudication of insurance claims, filling and providing medications to patients at pick-up
• Support the clinical staff with obtaining information for the dispensation of prescriptions, as necessary

Reports to : Pharmacy Manager

Supervises: N/A

Dress Requirement : Scrubs in accordance to Heart of Ohio Family Health's dress code policy

Work Schedule : Full Time


Monday through Friday during standard business hours

Times are subject to change due to business necessity

Non-Exempt

Job Duties and Responsibilities:

• Support of pharmacy services by assembling and dispensing medications in an efficient, accurate and patient-centered manner
• Process prescriptions via paper and electronic prescription formats
• Adjudication of prescriptions through insurance while being conscious of out-of-pocket costs and exploring ways to provide patients with medications at the lowest possible cost
• Respond to requests from providers and patients via phone, computer and face-to-face interactions
• Assisting in the maintenance of records in accordance with company policy and state/federal law
• Inventory management which includes, but not limited to, annual controlled substance inventory and daily maintenance of in-stock medications and supplies
• Non-sterile compounding
• Attention to detail, analytical skills, admirable customer service and dependability is a must
• A positive attitude with a passion for providing high-quality, holistic, and compassionate care to every patient every time
• Willingness to continuously grow, learn and accept different cultures in an environment surrounded by great diversity
• Maintain compliance with Ohio State Board of Pharmacy licensing requirements and Heart of Ohio Health Relias training (and others as necessary)

Job Qualifications (Experience, Knowledge, Skills and Abilities:

• Must be 18 years of age or older
• High school diploma or equivalent
• Registration (Trainee or Registered/Certified) with the Ohio State Board of Pharmacy required
• National certification from an accredited pharmacy technician certification program (PTCB, ExCPT, etc.) preferred at hire.
• Knowledge of the 340B program preferred
• Previous experience in a retail pharmacy preferred
• Prefer experience with Allscripts and PioneerRx software system
• Understanding of laws and regulations impacting the medication dispensing process preferred
• Prefer an understanding of third-party payer benefits, the requirements and troubleshooting rejected claims
• Ability to accurately enter data, preferably typing at a minimum of 45 wpm
• Ability to accurately input prescriptions and/or other information as dictated by the pharmacist
• Has the ability to diffuse and handle difficult situations by using good judgment, control of emotion and diplomacy
• Demonstrates grammatically-correct verbal and written communication skills
• Demonstrates efficient and courteous telephone skills
• Demonstrates resilience, a positive attitude and the ability to work well in a fast paced, rapidly changing environment
• Ability to work in a team setting and/or with minimal supervision

Equipment Operated : Pharmacy Equipment; telephone; computer; printer; fax machine; copier; other office equipment as assigned

Facility Environment :
Heart of Ohio Family Health operates in multiple locations, in Columbus, OH. All facilities have a medical office environment with front-desk reception area, separate patient examination rooms, nursing stations, pharmacy stock room, business offices, hallways and private toilet facilities.


This position's primary work area is within the pharmacy on the second floor (elevator access on site).

The pharmacy area:

• kept at a normal working temperature
• sanitized daily
• maintains standard pharmacy environment with minimal opportunities to sit, long hours standing
• maintains standard office equipment; i.e., computer, copier, fax machine, etc. at a normal working height

Physical Demands and Requirements : these may be modified to accurately perform the essential functions of the position:

• Mobility = ability to easily move without assistance
• Bending = occasional bending from the waist and knees
• Reaching = occasional reaching no higher than normal arm stretch
• Lifting/Carry = ability to lift and carry a normal stack of documents and/or files
• Pushing/Pulling = ability to push or pull a normal office environment
• Dexterity = ability to handle and/or grasp, use a keyboard, calculator, and other office equipment accurately and quickly
• Hearing = ability to accurately hear and react to the normal tone of a person's voice
• Visual = ability to safely and accurately see and react to factors and objects in a normal setting
• Speaking = ability to pronounce words clearly to be understood by another individual