IT Desktop Support Specialist

Job Description

Job Description

Description:

Who is FMI?

FMI Aerostructures is one of the largest independent manufacturing businesses serving the aerospace & defense industry. Our 250-member team has been a trusted supply chain partner that manufactures critical structural components and complex assemblies for major aerospace players for over 40 years.

Why FMI makes a difference?

Customers are at the center of everything at FMI. We are excited that this team can work with key partners like Northrop Grumman and Lockheed Martin using our critical components to help important new aerospace programs take flight. Our machinists are the best in the industry, and we are investing to support their continued success. When they win, our customers win.

Why FMI could be the right fit for your career?

This is an opportunity to work locally for a long-standing, stable business that is investing to grow.

Job Summary :

The Desktop Support Specialist provides on-site technical assistance for the organization’s computing environment. This role is responsible for the full lifecycle management of end-user devices—from initial configuration, maintenance and user support to secure end-of-life disposal. Beyond standard desktop support, this position serves as the "Smart Hands" extension for IT Director and System Administrator, performing critical physical interventions on PCs and networking hardware to ensure maximum uptime.

Supervisory Responsibilities:

None

- Device Lifecycle Management: Manage the full lifecycle of desktop PCs, laptops, tablets, and mobile devices (iOS/Android) for BYOD-bring your own device and managed via Intune MDM.

- "Smart Hands" Infrastructure Support: Act as the on-site physical technician for System Administrator. Responsibilities include rack and stack services, basic cabling (LAN support), and troubleshooting physical connectivity for network enabled endpoints.

- Advanced Troubleshooting: Diagnose and resolve complex hardware/software errors, network connectivity issues (wired/wireless), and audiovisual/video conferencing malfunctions.

- Project & Process Excellence: Work on IT projects of medium complexity, such as hardware refreshes or software migrations. Maintain detailed technical documentation, service logs, and knowledge base articles to enhance team efficiency in our IT Service Desk Platform.

- Compliance & Security: Ensure all devices meet corporate and industry-specific security standards. In an Aerospace context, this includes strictly adhering to ITAR and cybersecurity protocols for handling equipment per CMMC L2 and NIST 800-171.

Required Skills/Abilities:

- Technical Proficiency: Expert-level knowledge of the Microsoft Office 365 suite, Windows 11 Pro, and mobile device functionality.

- Soft Skills: Excellent client-facing customer service skills with the ability to communicate technical concepts to

non-technical users clearly.

Educational Qualification and Experience:

- Experience: 1–3 years of hands-on technical support experience, with a proven ability to work under the direction of a System Administrator while exercising independent judgment.

- Certifications: Industry-standard certifications like CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate are highly recommended. CompTIA Security+ is a plus.

- Preferred Skills: Experience in the Aerospace industry, Manufacturing industry or other highly regulated

environments is a significant plus.

- Bilingual – Spanish is a plus.

Physical Demands:

· The physical demands described here are representative of those that must be met by an employee to perform the essential functions of this job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

· While performing the duties of this Job, the employee is regularly required to stand; use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee is frequently required to walk and climb or balance. The employee is occasionally required to stoop, kneel, crouch, or crawl. The employee must occasionally lift and /or move up to 50 pounds, climb ladders and or use a lift for cabling or

equipment maintenance.. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus.

Work Environment:

· The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

· While performing the duties of this Job, the employee is regularly exposed to moving mechanical parts. The employee is frequently exposed to high, precarious places and vibrations. The employee is occasionally exposed to fumes or airborne particles, toxic or caustic chemicals, and outside weather conditions. The noise level in the work environment is usually quiet to moderate.

FMI Aerostructures is an Equal Opportunity Employer and Affirmative Action Employer. Qualified applications will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national or ethnic origin, age, disability, protected veteran status or other characteristics protected by application law.