Quality Assurance Coordinator

Job Description

Job Description

Quality Assurance Coordinator

Position Summary

The Quality Assurance Coordinator is responsible for supporting customer quality assurance programs through documentation management, regulatory compliance, supplier coordination, and quality systems administration. This role serves as a key liaison between customers, suppliers, and internal teams to ensure product documentation is accurate, compliant, and completed on time. The ideal candidate is highly organized, detail-oriented, and enjoys managing multiple projects in a fast-paced food manufacturing environment.

Essential Responsibilities

Customer QA Platform Management (50%)

• Maintain and update customer web-based quality assurance platforms by uploading product specifications, technical documentation, certifications, and regulatory records.
• Ensure customer portals remain current, accurate, and compliant with customer requirements and internal quality standards.
• Coordinate with domestic and international suppliers to obtain required documentation and certifications.
• Communicate project timelines, documentation requirements, and deadlines to suppliers and internal stakeholders.
• Monitor outstanding documentation requests and proactively follow up to ensure timely completion.
• Escalate delays or documentation issues to Quality Assurance leadership as needed.

Documentation & Administrative Support (20%)

• Review and organize supplier technical documentation for completeness and accuracy.
• Assist with maintaining product specifications and supporting documentation for new and existing products.
• Coordinate updates to technical documentation to align with FDA regulations, customer requirements, and company quality standards.
• Support documentation related to HACCP, FSMA, MSC, ASC, BAP, and other applicable food safety programs.
• Maintain organized electronic records and quality documentation.

SAP & Quality Systems Support (10%)

• Perform QA-related SAP transactions including batch reviews, quality holds, and product release activities.
• Verify product traceability information and maintain accurate system records.
• Support quality data entry and system updates to ensure inventory and quality information remains accurate.

Test Kitchen & Product Sample Support (5%)

• Assist with receiving, organizing, and evaluating product samples.
• Conduct basic product inspections for seafood and value-added products.
• Maintain cleanliness, organization, and inventory of the test kitchen and sample storage areas.

Continuous Improvement & Special Projects (10%)

• Participate in quality improvement initiatives to enhance documentation processes and operational efficiency.
• Assist with special projects, audits, and quality-related assignments as needed.

Team Support (5%)

• Provide administrative and documentation support to the Quality Assurance team during vacations, absences, or peak workloads.
• Cross-train on departmental processes to ensure continuity of quality documentation and project workflows.

Qualifications

• Bachelor's degree in Food Science, Biology, Microbiology, Quality Assurance, or a related field preferred.
• 2–4 years of experience in Quality Assurance, Food Safety, Regulatory Affairs, or Quality Documentation within the food manufacturing industry.
• Experience maintaining technical documentation and customer compliance records.
• Working knowledge of HACCP, FSMA, FDA regulations, and food safety programs; familiarity with SQF, MSC, ASC, or BAP is a plus.
• Experience using ERP systems such as SAP is preferred.
• Proficient in Microsoft Office Suite, particularly Excel, Word, and Outlook.
• Strong organizational skills with exceptional attention to detail.
• Excellent written and verbal communication skills with the ability to coordinate across multiple departments and suppliers.
• Ability to prioritize multiple deadlines and manage competing priorities in a fast-paced environment.

Success in This Role

The successful candidate will:

• Maintain accurate and timely customer QA platform updates.
• Ensure supplier documentation is complete and received on schedule.
• Support compliance with customer, regulatory, and food safety requirements.
• Maintain organized quality records and technical documentation.
• Build strong working relationships with suppliers and internal stakeholders while contributing to continuous process improvements.