Technical Support Specialist

Triplett is seeking a highly versatile and inquisitive Technical Support Specialist to serve as the key technical link between our customers and our diverse product catalog.

Help customers solve real technical problems.

In this full-time, in-office role, you will provide front-line support for both pre-sale consultations and post-sale troubleshooting.

Triplett products span a broad range of technologies, including electrical test tools, environmental instrumentation, fiber and network testing, and CCTV tools. The ideal candidate has strong technical intuition and enjoys continuously learning across multiple technical disciplines.

WHAT YOU'LL DO

Technical support with a hands-on focus.

Technical Documentation

Draft, review, and improve Quick Start Guides, user manuals, datasheets, FAQs, application notes, white papers, and other technical content.

Customer Support

Respond to pre-sale and post-sale customer inquiries by phone, email, and web ticketing and provide clear, practical solutions.

Application Guidance

Work directly with customers to understand their application, technical requirements, and operating environment and help identify the right Triplett product.

Hands-On Troubleshooting

Diagnose hardware, software, and field application issues and replicate customer environments or failure modes in the office when necessary to identify root causes.

QUALIFICATIONS

What we're looking for

• Technical education or hands-on training Associate degree, bachelor's degree, or hands-on certification in Systems Engineering, Electrical Engineering Technology, Mechanical/Systems Maintenance, or a related technical field.
• Relevant technical experience 2-5+ years in technical support, field service, applications engineering, or a systems technician role.
• Broad technical aptitude Ability to quickly learn concepts across electrical, mechanical, optical, and environmental measurement applications.
• Clear technical communication Strong written and verbal communication skills, with the ability to explain technical concepts clearly to non-technical users.
• Technical writing ability Experience creating or editing technical documentation, user guides, or knowledge-base content.

PREFERRED EXPERIENCE

Helpful, but not required

• Hands-on experience using test equipment such as digital multimeters, oscilloscopes, cable testers, thermal cameras, or environmental meters.
• Familiarity with electrical wiring, HVAC diagnostics, networking infrastructure, or security and CCTV installations.
• Experience editing product documentation using MS Office, PDF editors, image editors, or similar tools.

WHY THIS ROLE

No two technical questions are the same.

This role is a good fit for someone who enjoys working directly with products, investigating how things work, solving real-world technical problems, and helping customers succeed.

Because the position is 100% on-site, you'll have direct access to Triplett products, test equipment, lab resources, and the internal teams involved in product development and support.