Integration and Experience Coordinator

Full-time, 40 Hours/week Monday - Friday, 8AM-4:30PM Onsite Akron, OH Summary:
The Integration & Experience Coordinator coordinates and supports the non-clinical integration of International Medical Graduates (IMGs) and international fellows. This role helps individuals navigate organizational systems, access resources, and transition successfully into daily life within the organization and the surrounding community.

This position serves as a central liaison across departments and provides structured, high-touch support from pre-arrival through the first year. The role also identifies opportunities to improve processes and enhance the overall experience of IMGs and international fellows.

Responsibilities:
1. Coordinate non-clinical onboarding and integration support for IMGs and fellows, including housing, banking, transportation, and system navigation
2. Manage a caseload providing tiered support based on level of need
3. Serve as a liaison across GME, HR, Payroll, Legal, and other departments to ensure timely completion of onboarding milestones (e.g., SSN, payroll, benefits)
4. Track progress, identify barriers, and escalate issues to ensure consistent and efficient experience
5. Collect feedback and monitor trends to recommend and support continuous process improvements
6. Maintain and update resources, tools, and communication materials to support IMG/international fellows transition
7. Support orientation and early onboarding activities to ensure alignment between onboarding and real-life application
8. Works in alignment with the Medical Education Office
9. Other duties as required Other information:
Technical Expertise

1. Strong coordination and organizational skills; ability to manage multiple individuals/cases simultaneously
2. Experience working across departments (e.g., GME, HR, Payroll, Legal, etc.)
3. Ability to navigate complex external systems|
4. Ability to track data, identify trends, and support process improvements
5. Ability to translate complex processes into clear, practical guidance
6. Proficiency in MS Office [Outlook, Excel, Word] or similar software is required

Education and Experience

1. Education: Bachelor's degree in healthcare administration, Public Health, Social Work, Human Services, Organizational Leadership, or a related field required.
2. Certification: Project Management, Intercultural/Diversity certifications preferred.
3. Years of experience: A minimum of three (3) years of relevant experience in healthcare, program. coordination, onboarding, or case management working with diverse or international populations required.
4. Years of experience supervising: None required

Full Time FTE: 1.000000 Status: Onsite

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About Akron Children's

More Than a Job. It’s loving what you do - and why you do it. Akron Children’s Hospital is ranked among the best pediatric hospitals by U.S. News & World Report, but it’s our compassionate approach to treatment that sets us apart. It’s creating special high-fives. Thinking of new ways to spark a smile. Holding hands to offer comfort. And working to get a giggle that brightens a room. The minute you walk into Akron Children’s, you can sense that people here love what they do. From visits with the Doggie Brigade, to the balloons and smiles in the halls, the sights and sounds are all about one thing: the children. We are the largest pediatric healthcare system in Northern Ohio and one of the fastest growing in the country. Akron Children’s has two hospital campuses in Northeast Ohio: one in Akron and the other in Boardman in the Mahoning Valley. With two hospital campuses, regional health centers and more than 50 primary and specialty care locations throughout Ohio, we’re making it easier for today’s busy families - regardless of where they live - to find the high-quality care they need. No matter which of our locations you choose, you’ll see that when you give the most, you get more— ... support, rewards and satisfaction. CAREER OPPORTUNITIES: It’s making the most of your days. Our passion is felt every day in the way people care at every level. Whether you are working with children face-to-face, or behind the scenes supporting the care and services we deliver, you impact futures. Visit us and see why it’s more than just a place to work. It’s a family. Apply today at careers.akronchildrens.org.

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