Operations Manager

Auto Driveaway, one of the largest professional driveaway companies in the US, is seeking an energetic, safety-focused Operations Manager to execute dispatch operations at our Warwick, RI location. Auto Driveaway is a leading national provider of professional vehicle relocation services. We serve large corporate fleets, fleet management companies, upfitters, dealerships, and vehicle and truck OEMs with fast, safe, and reliable door-to-door service nationwide. Services include fleet shipping and fleet management, single vehicle door-to-door driveaway shipping, and short-term and reconditioning services across all asset types. Essential Duties and Responsibilities Motivates a staff of professional drivers and office personnel. Evaluates condition of incoming and departing vehicles to identify defects and request approval for recommended services (Auto Detail, Preventative Maintenance and Body Repair). Tracks and manages all active vehicle services through a cloud-based ERP system. Manages, maintains and establishes relationships with vehicle service providers to achieve highest quality outcomes for services performed on client vehicles. Completes title and registration services at DMV locations on behalf of Auto Driveaway and our clients. Evaluates incoming pickup and delivery requests and determines driver assignments. Analyzes client orders and available drivers, plans and executes within client needs and expectations. Maintains 100% updates of internal systems, ensuring customer communication. Evaluates problematic conditions affecting service level and reacts accordingly to resolve issues. Communicates with personnel or customers regarding estimated time of delivery or pickup. Coordinates delivery times to ensure customer satisfaction. Monitors and equalizes assignments to ensure maximum efficiency of pick-up and delivery assets to staff. Monitors and ensures performance of internal system that supports the dispatch function. Analyzes reports daily and identifies areas of improved efficiency. Implements driver assignments based on workforce availability scheduling parameters, researches and resolves open issues for customer service, develops action plans with drivers to reduce service failures. Develops action plans to correct deficiencies in service levels. Communicates with regional manager in formulating driver efficiency and work schedules. Ensures compliance with all FMCSR, state and local regulations regarding dispatch operations and communication. Assists with development of emergency contingency plans. Ensures all services are performed to client expectations. Ensures drivers maintain and submit receipts for all services performed. Supports corporate goals and objectives. Ensures all drivers are directed and managed within corporate personnel policies and procedures. Ensures proper security of company and customer assets. Performs all other related duties as assigned. Safely operates company and client vehicles as needed. Requirements Must be able to multi-task, establish priorities, complete assignments thoroughly and accurately, communicate effectively across company divisions and departments, and read and comprehend information. Requires strong management, human relations and communication skills. Ideal candidate will possess strong logistic skill set. Possesses understanding of customer service delivery techniques and problem-solving methods. Must be able to travel 2-3 times a year for meetings. Auto Driveaway maintains a smoke-free work environment in accordance with company policy and applicable law. Auto Driveaway participates in E-Verify to confirm employment eligibility. #J-18808-Ljbffr Auto Driveaway Systems, LLC