Field Service Tech

Field Service Tech

KPS Global, LLC is seeking a dedicated Field Service Tech to join our Aftermarket Services department. As the largest provider of insulated panel systems for custom walk-ins to the convenience store, supermarket, and warehouse club markets, KPS Global has been setting the industry standard for over 75 years. We also manufacture custom enclosures for controlled environments serving the scientific and industrial markets, working with customers to develop tailored cold storage solutions across a wide range of industries.

The Field Service Tech plays a crucial role in our organization by providing technical service and warranty repair assistance for walk-in coolers and freezers. This position is integral to KPS Global's commitment to delivering excellent customer service and maintaining our reputation for quality and reliability. The ideal candidate will be based in one of our areas of greatest need, which include Indiana, along the east coast, Arizona, or Nevada.

As a Field Service Tech, you will be responsible for performing and assisting with warranty repair services for our walk-in coolers and freezers. This includes diagnosing issues, implementing repairs, and ensuring that all systems are functioning optimally. You will serve as the face of KPS Global in the field, communicating directly with customers, addressing their concerns, and responding to emergency calls when necessary.

Safety is paramount at KPS Global, and you will be expected to maintain a safe working environment at all times, adhering to company protocols and industry standards. Additionally, you will take field measurements and photographs that our inside sales team will use for quoting projects and repairs. As you interact with customers, you will also have the opportunity to promote our products and services, contributing to the company's growth and success.

This position requires a combination of technical skills, customer service abilities, and a willingness to travel. Up to 100% travel may be required, with 80% being within driving distance and 20% requiring air travel. A company truck and travel card will be provided to support your mobility needs.

KPS Global believes in people who drive positive change. We value outstanding individuals who are deeply committed to providing innovative, high-quality service to customers from coast to coast. As a member of the KPSG team, you will be part of an exciting and modern company culture where you will enjoy professional growth and benefit from an environment where creativity, innovation, and hard work are rewarded.

Headquartered in Fort Worth, Texas, with five manufacturing locations across the United States (Fort Worth, TX; Piney Flats, TN; Conyers, GA; San Dimas, CA; and Goodyear, AZ), KPS Global is a privately held company owned by the Viessmann Generations Group, with more than 850 employees. We are growing rapidly and seeking talented individuals to support our expanding customer base.

This is a full-time, regular position with an hourly compensation structure. Join our team and contribute to our mission of providing exceptional service and solutions to our valued customers nationwide.

Required Skills

• Performing and assisting with warranty repair service of walk-in coolers and freezers
• Communicating with customers in the field
• Taking emergency customer calls
• Ensuring a safe working environment
• Taking field measurements and photos for inside sales to use for quoting projects and repairs
• Promoting products and services in the field
• Working knowledge of laptop, smart phone, small hand and electronic tools
• Advanced carpentry skills
• Basic knowledge of refrigeration systems, including troubleshooting skills
• Professional customer communication
• Ability to effectively capture requirements

Required Experience

• High School Diploma or equivalent
• 1 3 years of industry experience; 2 3 years of field experience preferred
• Advanced carpentry skills and basic knowledge of refrigeration systems, including troubleshooting skills
• Ability to professionally communicate with customers and effectively capture requirements
• Must be able to lift up to 50 lbs.
• Must be comfortable standing, climbing, and walking for the majority of the time on-site
• Must be comfortable walking in air-conditioned and non air-conditioned areas
• The ideal candidate will have experience in carpentry, electrical, and refrigeration.
• Travel up to 100% required
  • 80% of travel is within driving distance
  • 20% of travel you will fly to customer locations
  • Company truck is provided
  • Travel card is provided

Job Location

4201 Beach Street, Fort Worth, Texas

Position Type

Full-Time/Regular