Infrastructure Manager

OculusIT is seeking an experienced Infrastructure Manager to lead and manage network, server and enterprise application (Office 365) -related infrastructure operations for a Higher Education client campus. This is a hands-on, onsite role responsible for ensuring a secure, resilient, and high-performing network environment that supports academic and administrative functions.

The role combines technical expertise, operational ownership, and stakeholder collaboration, serving as the primary network infrastructure lead between OculusIT and the institution.

Key Responsibilities:

Network Infrastructure

Working with a third-party vendor, own end-to-end management of the campus network infrastructure, including LAN, WAN, WLAN, internet connectivity, and network security layers.

Oversee design, implementation, optimization, and lifecycle management of network hardware and services (switches, routers, firewalls, access points, battery backups).

Ensure high availability, redundancy, and performance across academic buildings, residence halls, administrative offices, and remote sites.

Operations & Support

Lead day-to-day network operations, monitoring, and incident response.

Administer Windows domain, servers (on-prem and cloud hosted), and Office 365

Act as the escalation point for complex network and tier 2+ incidents and performance issues.

Ensure timely resolution of outages with minimal impact to teaching, learning, and campus operations.

Maintain and improve network monitoring, alerting, and capacity planning processes.

Security & Compliance

Partner with security teams to implement and maintain:

Network segmentation (VLANs, NAC, etc.)

Firewall policies and secure remote access (VPN)

Intrusion detection/prevention integrations

Support institutional compliance requirements (FERPA, data protection policies, internal audits).

Participate in vulnerability remediation and security hardening initiatives.

Project Management

Working with CIO, lead enterprise infrastructure projects such as:

Campus network Wi-Fi refreshes, upgrades, and expansions

Computer hardware and software management (inTune, Jamf)

ISP and bandwidth upgrades

Coordinate with facilities, vendors, and academic departments during implementations.

Manage vendor relationships and oversee third-party network service providers.

Documentation & Standards

Maintain up-to-date network diagrams, configurations, and asset inventories.

Establish and enforce network standards, change management processes, and documentation practices.

Contribute to disaster recovery and business continuity planning.

Stakeholder Engagement

Act as the primary network contact for campus IT leadership and key stakeholders.

Communicate clearly with both technical and non-technical audiences regarding risks, outages, and planned changes.

Support executive reporting on infrastructure health, risks, and improvement initiatives.

Team Collaboration

Work closely with systems, security, service desk, and application teams.

Mentor junior IT staff and provide knowledge transfer where required.

Align campus needs with OculusIT best practices and service delivery standards.

Required Qualifications:

Bachelor’s degree in Information Technology, Computer Science, or related field (or equivalent experience).

3+ years of experience in infrastructure management.

Strong hands-on experience with:

Enterprise switching and routing

Wireless networks (campus-scale Wi-Fi)

Firewalls and network security

VPN and remote access solutions

Office 365 administration

Experience supporting multi-building or campus environments (HigherEd preferred).

Solid understanding of:

TCP/IP, DNS, DHCP

VLANs, STP, routing protocols

Network monitoring and performance tools

Experience managing incidents, changes, and projects in structured IT environments.

Preferred Qualifications:

Experience in a Higher Education IT environment.

Experience with network access control (NAC) and identity-integrated networking.

Exposure to hybrid/cloud-connected network architectures.