Customer Service Associate

Customer Support Associate

Forever Cheese is hiring! We're looking for an enthusiastic, solution-oriented, and self-motivated individual to join us at Forever Cheese. Consider joining us, if you want to:

• Work in a dynamic environment with a chance to make an impact
• Develop lasting relationships with great people
• Have the opportunity to build a satisfying career

About us: Forever Cheese, LLC. is a privately held specialty food company headquartered in New York City with a warehouse location in Secaucus, New Jersey. Founded in 1998, Forever Cheese, is the leading importer of fine artisan cheese, cured meats, nuts and accompaniments from the Mediterranean. Our relationships with both suppliers and customers are of utmost importance. For over 20 years, the company has sourced authentic specialty foods from Italy, Spain, Portugal and Croatia. Some of our company-owned brands include Mitica®, Drunken Goat® and Fulvi® Pecorino Romano.

This position will support our sister company WA Imports. W.A. Imports was founded in 2006 and has grown into the premier source of the finest Japanese and Pacific Rim ingredients. Sourcing the highest quality products, W.A. Imports has a rich network of suppliers with unparalleled products representing generations of artisan food culture. Taking pride in being the liaison from some of the most talented craftsmen of Asian products to North America's most prestigious restaurant kitchens.

About our benefits:

• Medical, Dental and Vision insurance
• Paid Time Off
• Paid Parental Leave
• 401-K with Company Match
• On-site position based in Secaucus, New Jersey

Job Title: Customer Support Associate Exemption Status: Exempt

Compensation: $65,000–$70,000

About The Role The Customer Support Associate is responsible for the order-entry process for our customers, which includes interacting with customers by email and telephone. The Customer Support Associate manages the "order to invoice" process ensuring the accuracy and timeliness of the order and the effective communication with the external customer and internal sales associate. In addition to order entry, this position will also directly provide support to sales with maintaining overall account performance as well as Sample requests.

This position will have a target of 40 hours per week and is eligible for overtime. This position is based in our Secaucus, New Jersey warehouse (on-site).

Successful candidates…

• Have a growth mindset – seeks to continuously strengthen skills and improve on past performance while embracing challenges and feedback.
• Have a passion for food or an interest in learning about the specialty food industry.
• Aim to not only meet expectations but preempt issues or potential problem areas with a solution-oriented mindset.

Responsibilities

• Processes orders received through inbound phone calls and email correspondence with efficiency and accuracy
• Enters, maintains, and tracks customer orders in the Company's ERP system
• Represents the Company in all customer interactions with a positive and friendly demeanor
• Provides follow-up support for orders processed, communicating out of stocks, ETA's and alternative products
• Coordinates with Sales Rep / Account Manager around order-entry and new business opportunities
• Responsible for creating and completing customer New Item Setup forms
• Problem-solving and troubleshooting around potential delivery or order issues
• Communicates with warehouse team appropriately to convey any delivery or product issues
• Maintains up to date account information (customer relationship management)
• General knowledge of product assortment
• Carries out any additional duties that may be assigned or requested.

Qualifications And Skills

• 1 to 3 years general customer account support experience preferred
• Friendly, positive demeanor with ability to handle fast paced and time sensitive tasks.
• Proficient computer skills related to data entry, Microsoft Excel, and Microsoft Word. Previous experience with ERP and CRM platforms a plus.
• HIGH level of attention to detail and accuracy is required.
• Passion for cheese and specialty foods a plus.

This job description is not meant to be an all-inclusive list of duties, responsibilities and requirements, but constitutes a general definition of the position's scope and function within our company. Forever Cheese, LLC reserves the right to amend and change duties, responsibilities, and requirements to meet changing industry or business needs as necessary.