Sales Operations Analyst

Sales Operations Analyst

Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide.

Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.

We are seeking a talented and meticulous analyst to join our Reporting Analytics team and perform critical analysis in support of key strategic initiatives. The Sales Operations Analyst will work cross functionally with Sales, Deal Desk, Billing and IT to help manage and optimize internal business systems in support of sales and revenue generation.

Key Responsibilities:

• Build and update advanced Excel data models to report sales booking metrics, customer invoicing, and channel commissions and promotions.
• Build and run commissions processes and dashboards in Google Looker.
• Draft, document, track and process custom special incentives issued to external partners.
• Process cases submitted by external processes for commissions inquiries. Build rapport with external analysts with live trainings and phone calls.
• Support PRM manager as backup on administrative tasks.
• Perform analysis and provide reporting to Sales, Billing and Executives by gathering, extracting and manipulating raw data from multiple databases and transform it into useful information to drive decisions and maximize profits.
• Work cross functionally to improve processes, automate and streamline workflows, standardize reporting, facilitate collaboration, gather and translate requirements, and manage project milestones and objectives.
• Systems optimization and data management of Salesforce, Logisense & Five9 VCC production records.

Key Skills:

• In-depth knowledge of data modelling techniques, including Advanced Excel skills
• Working knowledge of Business Systems like Google Looker, Excel, Access, and other relevant software packages like Salesforce, Logisense, Coupa
• Excellent verbal and written communication skills
• Attention to detail, with excellent research and analytical skills
• Effective organizational and time management abilities
• Ability to self-manage deliverables and proactively take ownership of responsibilities
• Ability to turn complex concepts into simple language
• Significant understanding of SaaS business models
• Demonstrated participation in process improvement initiatives
• Bachelor's degree required and 5-8+ years of analyst/reporting experience

Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better we are. Five9 is an equal opportunity employer.