Lead Analyst, People Analytics

Our MissionHealthcare should work for patients, but it doesn’t. In their time of need, they call down outdated insurance directories. Then wait on hold. Then wait weeks for the privilege of a visit. Then wait in a room solely designed for waiting. Then wait for a surprise bill. In any other consumer industry, the companies delivering such a poor customer experience would not survive. But in healthcare, patients lack market power. Which means they are expected to accept the unacceptable.Zocdoc’s mission is to give power to the patient. To do that, we’ve built the leading healthcare marketplace that makes it easy to find and book in-person or virtual care in all 50 states, across +200 specialties and +12k insurance plans. By giving patients the ability to see and choose, we give them power. In doing so, we can make healthcare work like every other consumer sector, where businesses compete for customers, not the other way around. In time, this will drive quality up and prices down. We’re 18 years old and the leader in our space, but we are still just getting started. If you like solving important, complex problems alongside deeply thoughtful, driven, and collaborative teammates, read on.Your Impact on our MissionZocdoc’s most important asset is our people. As a Lead People Data Analyst you will serve as the key leader in building the People data foundation, analytics strategy, reporting, and AI-enabled insight products that help our People team and business leaders make better, faster, and more informed workforce decisions. You will move us beyond static dashboards and reactive data pulls by building scalable data products, diagnostic tools, and AI-enabled workflows that help us understand what is happening across the employee lifecycle — from recruiting and onboarding to engagement, performance, retention, workforce planning, and organizational design, you'll operate as a senior-level individual contributor—setting standards, partnering with stakeholders across People Operations and the business, and ensuring that our data practices are accurate, scalable, and compliant.You’ll enjoy this role if you are…Personally motivated by finding actionable insights from a sea of people data - and equally motivated by making those insights easy for others to useHighly curious about how work is actually happening across different parts of the People team, including HRBP, Recruiting, People Operations, Compensation, Engagement, Performance, and TalentAutonomous, urgent, and creative. You genuinely love telling stories through analyticsEnergized by connecting dots across systems, teams, and processes to tell a clearer story about our workforceHighly innovative in using Claude, generative AI, and other emerging tools to automate manual work, improve data storytelling, and build better People workflowsA self-starter who is able to work autonomously and within a team contextComfortable operating as both a builder and a thought partner — you can get into the weeds of data quality and also step back to explain what matters and whySerious about your work, but not about yourself. Let’s face it - the way things are going, you kind of need a sense of humorYour day to day is…Execute and continuously improve our People data strategy and standards in partnership with HRBPs, Recruiting, and HRIS including including metric definitions, data models, reporting standards, governance practices, and scalable self-service tools.Build People datasets, dashboards, and insight products across the employee lifecycle, including headcount, hiring, attrition, engagement, performance, internal mobility, compensation, workforce planning, and organizational design.Use Claude, generative AI, and other emerging tools to automate manual reporting, accelerate synthesis, identify workforce patterns, and improve how the People team works with data.Connect data workstreams across HRBP, Recruiting, People Operations, HRIS and other teams to create a more integrated view of our people, processes, risks, and opportunities.Partner with HRBPs, Recruiting and People leaders to identify meaningful workforce signals, pressure-test hypotheses, prepare leader-facing narratives, and translate data into practical next steps.Apply analysis, modeling, and predictive techniques to support workforce planning, retention, performance management, talent reviews, and organizational health.Improve People data quality, systems, integrations, privacy, compliance, and responsible AI practices in partnership with People Operations, Recruiting, and systems owners.Deliver clear presentations, visualizations, and written narratives that help leaders understand what is happening, why it matters, and what actions to consider.You’ll be successful in this role if you have…Meaningful 5+ years experience in people analytics or workforce data analysis experience, with demonstrated expertise in statistical analysis, predictive modeling, and ultimately insightsMaster’s degree in Industrial-Organizational Psychology or a related quantitative/social science fieldStrong technical skills, including SQL, Excel/Google Sheets/Workday reporting, and data visualization tools; experience with Looker and Snowflake is strongly preferredExperience building scalable analytics products, not just one-off reports or dashboardsDemonstrated ability to use generative AI tools such as Claude to automate workflows, synthesize information, improve productivity, and create better user experiences for stakeholdersAbility to distinguish between raw data, meaningful signal, and business insight — and to partner effectively with People stakeholders who bring the business contextThe mentality of an entrepreneur/owner and a strong bias to action Superb communication and storytelling skills, with the ability to turn complex analysis into clear narratives, implications, and recommendationsHumility. You believe in treating all people with dignity and respect, regardless of title or tenure Strong organizational skills, with the ability to manage multiple projects independently while keeping cross-functional partners alignedBenefits:Flexible, hybrid work environment at our convenient Soho locationUnlimited Vacation100% paid employee health benefit options (including medical, dental, and vision)Commuter Benefits401(k) with employer funded matchCorporate wellness programs with Headspace and PelotonSabbatical leave (for employees with 5+ years of service)Competitive paid parental leave and fertility/family planning reimbursementCell phone reimbursementCatered lunch everyday along with beverages and snacksEmployee Resource Groups and ZocClubs to promote shared community and belongingGreat Place to Work CertifiedZocdoc is committed to fair and equitable compensation practices. Salary ranges are determined through alignment with market data. Base salary offered is determined by a number of factors including the candidate’s experience, qualifications, and skills. Certain positions are also eligible for variable pay and/or equity; your recruiter will discuss the full compensation package details.NYC Base Salary Range$145,000—$170,000 USDAbout usZocdoc is the country’s leading digital health marketplace that helps patients easily find and book the care they need. Each month, millions of patients use our free service to find nearby, in-network providers, compare choices based on verified patient reviews, and instantly book in-person or video visits online. Providers participate in Zocdoc’s Marketplace to reach new patients to grow their practice, fill their last-minute openings, and deliver a better healthcare experience. Founded in 2007 with a mission to give power to the patient, our work each day in pursuit of that mission is guided by oursix core values. Zocdoc is a private company backed by some of the world’s leading investors, and we believe we’re still only scratching the surface of what we plan to accomplish. Zocdoc is a mission-driven organization dedicated to building teams as diverse as the patients and providers we aim to serve. In the spirit of one of our core values - Together, Not Alone, we are a company that prides itself on being highly collaborative, and we believe that diverse perspectives, experiences and contributors make our community and our platform better. We’re an equal opportunity employer committed to providing employees with a work environment free of discrimination and harassment. Applicants are considered for employment regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity, gender expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or any other class protected by applicable laws.Job Applicant Privacy Notice