Overnight Front Desk Agent

Job Description

Job Description

Location : Columbia, MS

Position Type: Full-Time / Part-Time

Shift : Overnight (11:00 PM - 7:00 AM)

Job Summary

We are seeking a dependable and customer-focused Overnight Front Desk Agent to join our team. The ideal candidate will provide exceptional guest service, handle check-ins and check-outs, maintain accurate records, and ensure the safety and security of the property during overnight hours.

Responsibilities

· Welcome and assist guests in a professional and friendly manner

· Process guest check-ins and check-outs

· Answer phone calls and respond to guest inquiries

· Handle reservations and update guest information in the property management system

· Perform overnight audit and daily reporting procedures

· Address guest concerns as needed

· Maintain a clean, organized, and professional front desk area

· Communicate important information to management and incoming shifts

Qualifications

· Customer service or hospitality experience preferred

· Strong communication and problem-solving skills

· Basic computer skills and ability to learn hotel software

· Reliable transportation and good attendance record

· Ability to work independently during overnight hours

· Must be able to remain alert and professional throughout the shift

· High school diploma or equivalent preferred

Schedule

· Overnight shift: 11:00 PM - 7:00 AM

· Weekends and holidays may be require