Tech I - End User Services

Job Description

Job Description

Job Description

The IT Ops, Engineering & Support department or "IT" for short is responsible for possessing a detailed understanding of operations, architectural design and infrastructure and communicating the benefits of digitization of business to our function leaders.

Core Job Duties & Responsibilities

• Responsible for coordinating efforts with various business units throughout the property to isolate and resolve hardware/software related problems.
• Responsible for assisting end users, either directly or remotely while working within IT Operations.
• Provide first-line technical support for desktop, laptop, mobile devices, printers, and peripheral equipment across the enterprise.
• Troubleshoot and resolve hardware, software, operating system, and application-related issues with minimal supervision while maintaining excellent customer service standards.
• Install, configure, and support enterprise business applications including Microsoft 365, Adobe Acrobat, Oracle software, hospitality-specific solutions, and gaming applications.
• Document technical issues, resolutions, and workarounds in the IT ticketing system to maintain accurate records and contribute to the knowledge base.
• Collaborate with IT team members and other departments to identify trends, implement solutions, and improve overall IT service delivery.
• Maintain compliance with company security policies, data protection standards, and Nevada Gaming Registration requirements.
• Assist with hardware inventory management, asset tracking, and equipment lifecycle maintenance.
• Provide user training and knowledge transfer to promote self-service capabilities and reduce support ticket volume.

Qualifications

• Must be able to work in a fast-paced environment and comfortably walk extended distances while responding to incidents, service requests, and support needs across the property.
• Must possess strong customer service, interpersonal, and verbal/written communication skills, with the ability to effectively support users at all levels of the organization.
• Must be able to lift, carry, and move equipment weighing up to 40 pounds.
• Requires experience supporting Dell, HP, Lenovo, Apple, and other enterprise-class desktop, laptop, printer, mobile, and peripheral hardware. Must have experience troubleshooting and supporting Microsoft Windows 10, Windows 11, and macOS operating systems in an enterprise environment.
• Requires experience installing, configuring, supporting, and troubleshooting hotel, casino, and hospitality-specific hardware and software.
• Requires experience supporting Apple products, including Mac computers, iPhones, and iPads. Experience with mobile device support and management solutions is highly desirable.
• Requires experience installing, configuring, and troubleshooting enterprise business applications, including Microsoft 365, Adobe Acrobat, Oracle software and hospitality solutions, IGT gaming and casino applications, web browsers, endpoint security software, remote support tools, and other business-critical systems.
• Working knowledge of networking fundamentals, printers, peripherals, mobile devices, and endpoint management solutions is highly desirable.
• Ability to diagnose and resolve hardware, software, operating system, and application-related issues with minimal supervision while maintaining excellent customer service.
• Must be a minimum of 21 years of age to apply for this position.
• This position requires a Nevada Gaming Registration and any licensing or active work cards required, at present or in the future, for this position at all times.

Additional Information

Wynn Resorts is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Wynn Resorts does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws confidential according to EEO guidelines.