IT Infrastructure Specialist

As we create a colorful, capable and cleaner world through chemistry, we invite you to join our team to harness the power of chemistry to shape markets, redefine industries and improve lives for billions of people around the world.CREATING ESSENTIAL CHEMISTRY THAT THE WORLD NEEDSAt Chemours, our people are redefining how the world thinks of chemistry by approaching everything we do with a commitment to delivering Trusted Chemistry that creates better lives and helps communities thrive. That begins with how we use our science, data, and unmatched technical expertise to develop market-leading products with the highest levels of performance, sustainability, and safety in the industry.Powered by chemistry, our products are used in applications that make the products we rely on, processes, and new technologies possible. In key sectors such as clean energy, advanced electronics, high-performance computing and AI, climate friendly cooling, and high-quality paints and coatings for homes and industrial infrastructure-sustainable solutions and more modern living depend on Chemours chemistry.Chemours is seeking a IT Infrastructure Specialist to join our growing Information Technology team. This position will be available at the Louisville, KY location and report directly to the IT East Leader .This role supports a manufacturing site environment by providing reliable end-user and plant-floor computing support, helping employees resolve technology issues, and maintaining equipment and processes that enable safe, effective business operations.The responsibilities of the position include, but are not limited to, the following:Support the entire PC lifecycle, including inventory, installation, deployment, break-fix, asset return, and end-of-life management.Install, configure, and test computer software, applications, and upgrades on company-issued devices, including personal computers, tablets, virtual desktop clients, mobile devices, and network connections.Provide training to end-user support resources and employees on the use of technology, as appropriate.Develop and maintain support technician documentation, tools, and processes.Adhere to established procedures, global policies, and process workflows across all support areas.Serve as a customer advocate, ensuring user needs are understood, addressed, and resolved to satisfaction.Support site-specific manufacturing technologies, including Aspen Explorer/IP21 workstations, Intermec and Honeywell industrial scanners and printers, infrastructure inventory/shipping, BeyondTrust, and Microsoft Teams Telephony-related functions.Provide second-tier support for end-user escalations, including potential off-hours, on-site manufacturing critical PC support.The following is required for this role :Associate’s degree in Information Technology, Computer Science, or related field, or equivalent experience.3+ years of direct IT support experience in a corporate or technical environment.Strong technical skills in supporting desktop/PC hardware, peripherals, and Microsoft 365/Office 365 Suite.Proficiency with Microsoft Operating Systems, including Windows 10 and Windows 11.Excellent customer service, communication, and collaboration skills.Perform physical tasks, including lifting up to 50 pounds, as needed.Role is required to be 100% on site/in person.The following is preferred for this role :Dell Certified Support Technician or equivalent certification.Experience with Microsoft Office 365 services and tools, such as Teams, SharePoint, Power BI, or Power Automate.Experience with Microsoft Teams Telephony and related Teams functionsExperience with Microsoft Endpoint Configuration Manager/Intune or related endpoint management tools.Experience with endpoint security tools or Windows scripting languages such as PowerShell or Batch.Experience with Aspen Explorer and workstations that run IP21 graphicsExperience with Intermec and Honeywell Industrial Scanners and PrintersBenefits:Competitive CompensationComprehensive Benefits Packages401(k) MatchEmployee Stock Purchase ProgramTuition ReimbursementCommuter BenefitsLearning and Development OpportunitiesStrong Inclusion and Diversity InitiativesCompany-paid Volunteer DayWe’re a different kind of chemistry company because we see our people as our biggest assets. Instead of focusing just on what our employees do each day, we look at how they do it—by taking a different approach to talent development, employee engagement, and culture. Our goal is to empower employees to be their best selves, at Chemours and in life. Learn more about Chemours and our culture by visiting Chemours.com/careers.Chemours is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, race, religion, color, gender, disability, national or ethnic origin, ancestry, marital status, family status, sexual orientation, gender identity or expression, or veteran status. Jurisdictions may have additional grounds for non-discrimination, and we comply with all applicable laws.Chemours is an E-Verify employerCandidates must be able to perform all duties listed with or without accommodationImmigration sponsorship (i.e., H1-B visa, F-1 visa (OPT), TN visa or any other non-immigrant status) is not currently available for this positionDon’t meet every single requirement? At Chemours we are dedicated to building a diverse, inclusive, and authentic workplace for our employees. So if you’re excited about this role, but your past experience doesn’t align perfectly with every qualification in the position description, we encourage you to apply anyways. You may just be the right candidate for this or other opportunities.In our pursuit to be the greatest place to work, we know that a critical element to enhancing our employee experience is to assure we’re operating with a solid foundation of trust. At Chemours, this means being transparent about how we pay our employees for the work that they do.Pay Range (in local currency):$73,947.00 - $115,542.00Chemours Level:23Annual Bonus Target:6%The pay range and incentives listed above is a general guideline based on the primary location of this job only and not a guarantee of total compensation. Factors considered in extending a compensation offer include (but are not limited to) responsibilities of the job, experience, knowledge, skills, and abilities, as well as internal equity, and alignment with market data. The incentive pay is dependent on business results and individual performance and subject to the terms and conditions of the specific plans.At Chemours, you will find sustainability in our vision, our business and your future. If you want to work on the leading edge of your field and have a desire to make a difference, join Chemours and discover what it means when we say "We Are Living Chemistry." #J-18808-Ljbffr