Linguist & Software Quality Assurance

Job Description

Job Description

Linguist and Software Quality Assurance I

Responsibilities : 

• Expand this tool utilization to ASR / Bixby so that we can scale / expand MQL TC data sets.
• Prompt engineering on some of the internal platforms
• Support / drive NMT improvements (Main member that drives Spanish translation).
• Ensure the successful execution of multiple projects simultaneously.
• Continuously improve test coverage, efficiency, and effectiveness by identifying areas for automation and optimization.
• Exceptional problem-solving abilities and debugging and log analysis skills.
• Evaluate defects/issues based on market impact and product specification (Technical).
• Communicate high priority risk defects/events to middle and upper management.
• Prioritize and manage multiple projects in fast pace environment, communicating quickly with key project stakeholders.
• Maintain up-to-date competitive knowledge on voice quality market trends.
• Gather and analyze data from multiple sources, prepare spreadsheets, charts, graphs and tables of information and to plan and prioritize multiple work assignments.
• Communicate with internal/external teams in professional manner to build and maintain excellent rapport.
• Determine course of action for the completion of objectives and tasks with limited instruction.
• Works on problems of limited scope. Follows standard practices and procedures.
• Conduct usability testing across platforms to identify friction points and accessibility issues.
• Design, run, and evaluate prompt-based test scenarios to ensure consistent and high-quality language model outputs.
• Collaborate with UX designers and product managers to validate design assumptions through user-centered QA practices.
• Create and maintain prompt evaluation frameworks, including edge cases and expected output quality.
• Report usability bugs and inconsistencies in AI-driven features with user impact assessments.
• Define metrics and standards for prompt performance (e.g., coherence, relevance, tone).
• Work closely with ML/NLP engineers to give feedback on model behavior from a QA and UX standpoint.
• Automate prompt validation where possible, using tools generated internally (Gemini Prompt Tool).
• Support continuous improvement of UX and AI feature integration through data-driven QA practices.
• Document test cases, user flows, and prompt strategies for internal reference and training.
• Evaluate model output quality across diverse scenarios and edge cases.

Qualifications : 

• Ability to speak English fluently and record the audios for improving quality of products
• Ability to write code and scripts to execute test data on ASR/Bixby speech and translation models
• Android experience (intermediate level) is required for developing small apps that can help in testing and building proof-of-concepts
• Experience in software QA is desirable.
• Experience in ML/AI systems is desirable.
• Experience in the Mobile/Telecom industry is desirable.
• English (business proficiency) and Spanish (business proficiency) speaking/reading/writing ability preferred.
• Proven experience working with QA test plans, manual/automated test executing and managing defects/issues.
• In-depth knowledge on product quality management and development and QA lifecycles.
• Familiarity with LLMs and prompt engineering tools.
• Familiarity with ML concepts, NLP and evaluation techniques (e.g. BLEU, TER, COMET).
• Passion for learning and upkeep of evolving technologies.
• Having an in-depth understanding on how technology influences the development of culture and society.
• Excellent communication skills required.
• Strong command of language, creativity and logical reasoning.
• Strong problem solving and analytical skills, communication (verbal and written) skills, and organizational and documentation skills
• Demonstrate ability to solve problems involving highly diverse conditions requiring creativity to search for solutions among learned concepts
• Goal oriented, possess a sense of urgency and capable to work under pressure and also work independently with limited supervision
• Self-starting motivated type.
• Pro-active and be able to engage with multiple teams in multiple locations.
• Can-do attitude and will need to do whatever it takes to complete the job.
• Excellent multi-tasking skills.
• Takes responsibility for their tasks and complete and drive their projects to completion.
• Software development experience required.
• BS in Computer Science/Engineering or related field is required.
• MS in Computer Science/Engineering or related field is preferred.

Compensation: $25 - $35 per hour 

ID#: 36388404