Commercial Operations Manager

Dayshape Commercial Operations Role

Dayshape—an award-winning software scale-up with big ambitions and the momentum to match. Trusted by Big Four and many other top professional services firms globally, our AI-powered resource management platform is helping organisations to achieve extraordinary results.

Our platform stands apart as the only solution that combines advanced AI, real-time project financials, and firm-wide insights to elevate resource management to a strategic function. By driving profitable growth, powering confident decisions, and ensuring satisfied clients and teams—we're helping our customers build strong organisations and careers for the long term.

Why our customers love Dayshape:

• We help professional firms optimise margins and increase revenue, unlocking access to more profitable work.
• We provide complete operational visibility today and the tools to confidently predict tomorrow.
• We empower firms to become the places where top talent wants to work - and the best clients want to work with.

Recognised as Scotland's fastest-growing tech company in the Deloitte Technology Fast 50 for three consecutive years and more recently as the Enterprise Digital Tech Business of the Year at the 2024 ScotlandIS awards, we've consistently proven our ability to innovate and deliver real impact—and we're always looking for like-minded people to join us.

At Dayshape, our purpose is to improve people's working lives, and our culture is an important driving force in helping us to do just that. We're a friendly, inclusive, and ambitious team—driven by our values and a shared commitment to success. If you're ready to join a fast-growing, high-impact company that's reimagining resource management, then let's talk.

As Dayshape continues to scale, our commercial organisation needs greater clarity, consistency, and pace to keep up with the pace of growth. Sales, Customer Success, and Marketing all rely on strong CRM (HubSpot) and data processes, reliable reporting, clear governance, and close cross-functional coordination to drive revenue growth, deliver great customer outcomes, and give senior leadership and the Board clear performance insight.

That's where you come in. Reporting to the Chief Revenue Officer and working closely with the commercial leadership team, you'll drive operational excellence across the commercial organisation—using your initiative to interrogate commercial data, surface actionable insight, and drive outcomes aligned to our growth priorities. This role is suited to a commercially minded operations professional with strong analytical capability, excellent stakeholder management skills, and a relentless focus on data accuracy and forecast predictability.

Commercial Performance & Reporting

• Develop and maintain commercial reporting frameworks covering pipeline, bookings, revenue performance, customer metrics, and marketing effectiveness.
• Prepare the weekly, monthly, and quarterly commercial performance reports for executive leadership.
• Coordinate the preparation of Board reporting packs, ensuring accuracy, consistency, and clear narrative around commercial performance.
• Analyse trends, identify risks and opportunities, and provide recommendations to improve performance to the business leaders.

Sales Operations Support

• Manage and optimise sales processes, workflows, and governance.
• Maintain forecasting processes and support sales leadership with pipeline reviews and reporting.
• Ensure CRM data quality and adherence to defined sales stages and processes.
• Partner with Sales leaders to define KPIs, targets, and performance dashboards.
• Support territory planning, account segmentation, and sales planning activities as required.

Customer Success Operations Support

• Establish reporting on customer health, retention, renewals, expansion opportunities, and customer engagement metrics.
• Support the development and tracking of Customer Success objectives and performance indicators.
• Identify operational improvements that enhance customer experience and reduce churn.
• Collaborate with Customer Success leadership to improve lifecycle management processes.

Marketing Operations Support

• Work with Marketing to track campaign performance, lead generation effectiveness, conversion rates, and return on investment.
• Support lead management processes and alignment between Marketing and Sales teams.
• Provide visibility into funnel performance and identify opportunities to improve conversion.
• Assist with the measurement of marketing contribution to revenue outcomes.

Systems, Processes & Governance

• Act as a key administrator and business owner for commercial systems, including CRM and reporting tools.
• Identify opportunities to automate manual processes and improve operational efficiency.
• Develop and maintain documentation for commercial processes and policies.
• Drive continuous improvement initiatives across the commercial function.

Cross-Functional Collaboration

• Serve as a central point of coordination between Sales, Customer Success, Marketing, Finance, and senior leadership.
• Support strategic initiatives and commercial projects through analysis, planning, and execution.
• Facilitate regular operating rhythms, including performance reviews and planning cycles.
• Ensure alignment of metrics, definitions, and reporting across teams.