HR Operations Manager

We are a fast‑paced business with ambitious growth plans; if you are dedicated, enthusiastic, and always seeking ways to improve, you'll enjoy a career with us. Ontic is a leading global aerospace OEM trusted by the world’s aviation leaders. The Chatsworth, CA site specializes in precision engineering, MRO, and new solutions for parts at risk of obsolescence. With over 1,400 employees across four time zones and seven sites, we have more than doubled in size since 2019 and continue to grow at pace. HR Operations Manager This role can be based in any of our three locations: California, North Carolina, Florida. Reporting to the HR Director, the HR Operations Manager USA oversees HR operations (including USA payroll) while supporting global HR metrics, SOPs, systems, and HR Service Desk operations. Responsibilities Support automation opportunities globally in the transactional world. Metric dissemination for MBRs, including starter, leaver, attrition data for global consistency in ELT presentation and easy global roll‑up. USA HR SOP and policy management, governance and repository management, including version control and annual review, in partnership with global HR Directors & HRBPs. Owner of the HR ServiceDesk: ensuring tickets placed on hold are pushed back to owners and resolved or closed in a timely manner. Lead the global consistency of response to queries, including reminders of info available on the Gateway or direction to instructions for employees to find absence hours on Workday so that employees self‑serve. Develop HR Admins to triage all tickets before passing to COEs or BPs and build a knowledge bank in the system. Analyze tickets raised by site and by group managing the resolution. Review themes of tickets and recommend automation of responses or improvements to self‑serve Gateway content. Track TAT/SLA achieved. USA audit support as directed, including but not limited to Sarbanes OXLEY. Centralize all USA administration, actively review and continuously improve HR processes and procedures, focusing on continuous improvement and automation. Oversee USA payroll operations, including processing review. Own the relationship with the outsourced payroll provider to ensure a consistent and successful process. Facilitate and manage the USA Drug & Alcohol policy vendor. Engage with key stakeholders to support and deliver HR activities. Annual updating of site handbooks. Qualifications & Skills Degree in Business, HR, or similar discipline. Proven experience leading HR services/HR operations in a regional or global environment. Demonstrable experience implementing or scaling shared services models. Strong project management skills, ideally with experience delivering global change. Track record of developing and implementing sophisticated processes and workflows, including system changes where appropriate. Experience leading transaction automation opportunities. Demonstrable experience building relationships with key stakeholders and successfully executing projects. Exceptionally analytical with strong troubleshooting and problem‑solving skills, able to develop solutions to a variety of problems. Highly numerate and proficient Microsoft Excel user. Experienced user of Workday or other HRIS. Benefits Comprehensive medical insurance. Competitive PTO, holiday pay, and sick leave. Company 401(k) plan with up to 4% matched contribution. Annual bonus program (varies by level and discretion based on company and individual performance). Flexible working arrangements. Paid volunteering opportunities. Access to mental health champions across our sites. Commitment to development. Employee referral program. Compensation Pay Range $140,000 Equal Opportunity EOE/Minority/Female/Sexual Orientation/Gender Identity/Disability/Veteran Ontic Engineering and Manufacturing Inc. is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. This position must meet export control compliance requirements. To meet export control compliance requirements, a “U.S. Person” as defined by 22. C.F.R. 120.15 is required. “U.S. Person” includes U.S. Citizen, lawful permanent resident, asylee, or refugee. #J-18808-Ljbffr