Patient Service Representative Call Center

Call Center Patient Service Representative

About the Role

Are you someone who thrives at fast paced working environments? This role is the heartbeat of our medical practice — and a chance to make a real difference in health equity for the communities that count on us.

What You'll Do

• Answer incoming telephone calls in a fast paced call center environment.
• Schedule, confirm, cancel, and reschedule patient appointments based on provider availability and clinical appropriateness.
• Assess root cause of the inquiry to provide first call resolution.
• Determine which calls are appropriate for referral to clinical staff.
• Interact with clinical staff
• Research patient specific clinical information within the EMR to fax test orders to testing facilities as requested.
• Mail welcome letter and appointment cards to new patients.
• Must follow clinical protocols by asking pertinent questions to collect patient data.
• Recognize an emergent situation and triage call to appropriate clinical department.

What We're Looking For

You're organized, people-focused, and cool under pressure. You bring strong communication skills, sharp attention to detail, and a genuine commitment to making every patient feel seen and valued.

• High school diploma or GED required.
• Excellent oral and written communication skills.
• Accurate data entry skills with the ability to manage high volumes in a fast-paced environment.
• Experience with call center preferred.
• Knowledge of medical terminology is a plus.
• A commitment to patient-centered care, health equity, and serving diverse, underserved communities.

Schedule & Locations

We are hiring full-time for this remote position. You'll be scheduled during normal hours of operation, which may include evenings and weekends. Occasional unscheduled overtime may occur.

Benefits at Thundermist Health Center

Full-Time Employees Working 40+ Hours/Week

• Health, Dental, and Vision Insurance
• Life Insurance ($75,000) and Long-Term Disability — at no cost
• Flexible Spending Accounts (Health FSA up to $3,300 / Dependent Care FSA up to $5,000)
• Retirement Plan with 1:1 employer match up to 4%
• Critical Illness, Accident Insurance, and Hospital Indemnity
• Wellness Reimbursement up to $200/year
• PTO starting at 22 days, increasing with tenure, plus 6 paid holidays

Employees Working 30-39 Hours/Week

• Health, Dental, and Vision Insurance
• Flexible Spending Accounts
• Retirement Plan with 1:1 employer match up to 4%
• Critical Illness, Accident Insurance, and Hospital Indemnity
• Wellness Reimbursement up to $200/year
• Pro-rated PTO, plus 6 paid holidays

Employees Working 20-29 Hours/Week

• Vision Insurance
• Retirement Plan with 1:1 employer match up to 4%
• Critical Illness, Accident Insurance, and Hospital Indemnity
• Pro-rated PTO, plus 6 paid holidays

Work Environment

You'll work entirely onsite in a medical office setting at our West Warwick or Woonsocket locations.

• Requires proficiency with computers, multi-line phone systems, and written message-taking.
• Moderate physical activity including walking, standing, sitting, bending, and stretching throughout the day.

Our Values

Everything we do at Thundermist is guided by five core values: Integrity, Innovation, Excellence, Community, and Caring. If those resonate with you, you'll feel at home here.

Ready to join a team that truly cares?

Apply today.

Thundermist Health Center is an equal opportunity employer. We prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local law.