IT Help Desk Specialist Customer-First Tech Support

Research Triangle Regional Public Transportation Authority

GoTriangle is seeking an IT Support Specialist to manage all incoming incidents and requests for the IT Support Service Desk. You will log, categorize, assign, and resolve tickets, providing first-level troubleshooting and ensuring customer satisfaction. The role emphasizes documenting resolutions, updating the knowledge base, and educating users on IT policies while staying current with new technologies and service improvements. #J-18808-Ljbffr Research Triangle Regional Public Transportation Authority

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Vacancy posted 4 days ago

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