Guest Experience Manager - Full Time

Benefits 401(k) matching Bonus based on performance Dental insurance Employee discounts Flexible schedule Health insurance Paid time off Training & development Vision insurance You don’t just “work the front desk.” You set the tone for the entire experience. If you naturally connect with people, know how to read a room, and can turn a first‑time guest into a loyal member, keep reading. We’re looking for someone who brings energy, confidence, and intention to every interaction. Someone who understands that hospitality and sales go hand in hand and takes pride in delivering both at a high level. What You’ll Be Known For Creating an environment where guests feel welcomed, valued, and taken care of from the moment they walk in Owning the phone. Clear, upbeat, and confident every time Turning conversations into connections and connections into memberships Following through. Not letting details slip, not letting opportunities pass Hitting goals and holding yourself accountable to results What You’ll Do Deliver a consistent 5-star experience from check‑in to check‑out Build real rapport with guests and members Guide guests through our membership program with confidence Retain members by creating an experience they don’t want to leave Support daily operations while keeping the energy high and the pace strong What We’re Looking For Strong communicator with a natural ability to connect and influence Sales-minded and motivated by performance and results Reliable, coachable, and able to take feedback and apply it quickly Comfortable working in a fast‑paced environment and managing multiple priorities Professional, positive, and composed under pressure Previous hospitality or customer‑facing experience required Schedule Expectations 30–35 hours per week 4–5 shifts per week Must be available for a mix of mornings, evenings, and weekends Flexible, open availability is strongly preferred Reliable transportation required (ability to support both locations) Compensation & Growth Competitive hourly pay Guaranteed $1/hour increase every 6 months with strong performance and attendance Performance-based bonuses tied to membership sales Benefits Free monthly massage or facial Paid Time Off Medical, Dental, and Vision optionsI 401(k) with up to 4% match Employee Assistance Program (Massage Heights Family Fund) Why This Role Matters This is more than a front desk position. You are a key driver of the business. The experience you create directly impacts retention, growth, and the success of the entire team. If you’re someone who takes ownership, thrives in a goal‑driven environment, and wants to grow with a team that actually invests in you, we want to meet you. #J-18808-Ljbffr Heights Wellness Retreat