Service Manager

Description
DUTIES & RESPONSIBILITIES
• Manages the repair and maintenance of company owned and customer equipment to include the organization of yard (Ready to Rent,
Returned, Down)
• Prepares work schedules and handles service calls to meet customer needs and assure that equipment is available as required.
• Orders parts in order to maintain adequate supplies.
• Provides training and assistance to staff mechanics.
• Works with equipment vendors to learn the maintenance requirements and capabilities of new equipment added to inventory.
• Evaluates all equipment after repairs, maintenance or safety checks.
• Documents equipment status before and after rental.
• Handles customer complaints regarding equipment condition or operation.
• Promote safety awareness
• Perform quality control checks
• Update, maintain and keep organized equipment service records
• Create, update, close and bill work orders
• File warranty claims in a timely fashion
• Commission New Equipment
• Order parts, return parts, and perform parts inventory
• Disposal of Solid and Hazardous Material Waste (Batteries, used oil & filters, antifreeze, wash sludge)
• Reporting to include: - Equipment due for service - Fleet status Reporting - Equipment Service Record Reporting - Open work order report -
Warranty claim summary report - Inventory management - Parts & merchandise detail reporting - Financial and historical trending - Service
department financial summary - Shop foreman performance tool - Work order charge back - Halt report - Open PO report - Tech paid hours
vs. worked hour report
• Perform other duties assigned as assigned by the manager.
QUALIFICATIONS
• Valid driver's license
• Extensive experience in the repair and maintenance of self-propelled platforms and lifts
• Knowledge of work planning and scheduling and other supervisory activities
• Strong understanding of equipment capabilities and safety requirements.
• Clear perspective of maintenance and repair issues in the industry
• Planning and management experience
• Computer literacy
• Reporting experience
• Inventory management experience
Additional Job Description
Service Manager
Are you seeking an entrepreneurial, empowering workplace that allows you to:
• Develop a career track
• Leverage your current skills while developing new skills
• Work with an incredible team of people
Sunbelt Rentals--the fastest growing rental business in North America--is seeking a Service Manager. As a Service Manager, you
will manage the servicing of company and customer equipment in a timely and effective manner.
DUTIES & RESPONSIBILITIES
• Manages the repair and maintenance of company owned and customer equipment to include the organization of yard (Ready to Rent,
Returned, Down)
• Prepares work schedules and handles service calls to meet customer needs and assure that equipment is available as required.
• Orders parts in order to maintain adequate supplies.
• Provides training and assistance to staff mechanics.
• Works with equipment vendors to learn the maintenance requirements and capabilities of new equipment added to inventory.
• Evaluates all equipment after repairs, maintenance or safety checks.
• Documents equipment status before and after rental.
• Handles customer complaints regarding equipment condition or operation.
• Promote safety awareness
• Perform quality control checks
• Update, maintain and keep organized equipment service records
• Create, update, close and bill work orders
• File warranty claims in a timely fashion
• Commission New Equipment
• Order parts, return parts, and perform parts inventory
• Disposal of Solid and Hazardous Material Waste (Batteries, used oil & filters, antifreeze, wash sludge)
• Reporting to include: - Equipment due for service - Fleet status Reporting - Equipment Service Record Reporting - Open work order report -
Warranty claim summary report - Inventory management - Parts & merchandise detail reporting - Financial and historical trending - Service
department financial summary - Shop foreman performance tool - Work order chargeback - Halt report - Open PO report - Tech paid hours
vs. worked hour report
• Perform other duties assigned as assigned by the manager.
QUALIFICATIONS
• Valid driver's license
• Extensive experience in the repair and maintenance of self-propelled platforms and lifts
• Knowledge of work planning and scheduling and other supervisory activities
• Strong understanding of equipment capabilities and safety requirements.
• Clear perspective of maintenance and repair issues in the industry
• Planning and management experience
• Computer literacy
• Reporting experience
• Inventory management experience
The physical demands of this role require bending, squatting, crouching, reaching, lifting 50 pounds or more, and working indoors/outdoors
when required by the job. The above description is not a complete listing of all miscellaneous, incidental or similar duties which may be
required from day to day. Reasonable accommodations may be made to comply with applicable laws. Sunbelt Rentals is an Equal
Opportunity Employer - Minority/Female/Disabled/Veteran and any other protected class.
Skills
Troubleshooting, Field service, Customer service, Mechanical, Electrical, Service, Construction, Equipment inventory, Maintenance repair, Preventive maintenance, heavy machinery, heavy equipment, leadership communication, safety management, safety procedures, customer care, service management, rental equipment, equipment maintenance, team management, team oriented
Top Skills Details
Troubleshooting,Field service,Customer service,Mechanical,Electrical,Service,Construction,Equipment inventory,Maintenance repair,Preventive maintenance,heavy machinery,heavy equipment,leadership communication,safety management,safety procedures,customer
Additional Skills & Qualifications
Strong leadership skills
Great communication
Mechanical and Technical
Strong knowledge of safety
Familiar with heavy equipment such as Scissor lifts, forklift and bulldozers
Familiar with construction equipment and maintenance
Experience Level
Intermediate Level
Job Type & Location
This is a Permanent position based out of Memphis, TN.
Pay and Benefits
The pay range for this position is $64790.00 - $80988.00/yr.
Great benefitsBonuses and IncentivesQuarterly department shares
Workplace Type
This is a fully onsite position in Memphis,TN.
Application Deadline
This position is anticipated to close on May 29, 2026.

About Aerotek

We know that finding work is hard, and finding meaningful work is harder. Aerotek connects 180,000+ light industrial and skilled trades workers with 14,000+ employers each year, helping our workers navigate an evolving labor market and find jobs that meets their goals, skills and interests. Since 1983, we have provided a variety of career opportunities across North American industry - from short-term assignments at Fortune 500 companies where you can build your skills, to long-term opportunities where you can play a vital role solving for companies' construction, manufacturing and maintenance challenges. Our 1,500+ experienced recruiters across 250+ offices work relentlessly to put our workforce in a position to thrive. Let us rise to meet your challenges and put our people-are everything spirit to the test as your career continues to grow.


Aerotek offers weekly pay, employee benefits including medical, dental & vision, life insurance, health advocacy and employee assistance programs, a 401(k) plan, and employee discounts.


The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance:
Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector:
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI):
We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.