Customer Care Coordinator - WT

Description

We are currently seeking a Customer Care Coordinator to join our Customer Service Team in Mint Hill, NC. This role is primarily an in-office position, responsible for ensuring an exceptional customer experience while working with Inpro WT Shade. This role requires a commitment to excellence in customer service-via phone, email, and in person-while collaborating with internal departments to ensure prompt resolutions. We're looking for someone who takes ownership of their responsibilities, leads with integrity, and strives to build strong relationships grounded in trust.

Responsibilities Include:

1. Respond to customer emails, calls and in person concerns in a prompt and professional manner. May include billing issues, product information, service questions, ordering, quality and general client inquiries.

2. Deliver world-class, 1 call resolution care to our customers - internally and externally.

3. Accurately quote and enter orders, demonstrating excellence and attention to detail.

4. Proactively identify and resolve problems before they have an impact on our customers.

5. Build and maintain professional and personable relationships with our customers.

6. Maintain up to date documentation on each account with ownership and consistency.
7. Stay informed about product and system updates, and company changes, showing a commitment to continuous improvement and empowerment through learning.
8. Coordinate with internal departments to ensure smooth order processing and external communication, modeling teamwork and shared accountability.
9. Adhere to all company safety codes and standards, ensuring integrity and responsibility in every task.
10. Take initiative and contribute to special projects as assigned, bringing passion and a solution-oriented mindset to every opportunity.

This role may be assigned other duties as needed, and responsibilities may change at any time with or without prior notice.

Qualifications, Experience and Qualities:

• Possess at least 1 year of B2B Customer Service Experience - email, phone and in person.

• Strong verbal and written communication skills.

• Ability to represent yourself and Inpro WT Shade with professionalism, integrity, and enthusiasm.

• Self-motivated, proactive and able to work both independently and collaboratively.

• Eagerness to grow and learn - showing perseverance and empowerment through personal development.

• Positive Attitude, high dependability, and a passion for exceeding expectations.

• Proactive vs. reactive approach to business.

• Desire to learn company products and processes.

• Strong attention to detail, active listening skills, and a strong sense of urgency.

• Ability to prioritize time and tasks efficiently while delivering excellence.

• Strong organizational skills in managing emails and other pertinent files.

Physical Demands & Work Environment:

Please note: the list described here is representative of what must be met by a teammate to successfully perform the essential functions of this job. Reasonable accommodation may be provided to enable individuals with disabilities to perform the essential functions:

• While performing the duties of this job, the employee is regularly required to sit, talk, hear, use hands and fingers to operate a computer, keyboard, telephone, reach, kneel to lift objects from the floor or low shelves, and lift both hands over the head to reach for objects in tall cabinets.

• Specific vision abilities required by this job include close vision requirements due to computer work

• Light to moderate lifting is required (up to 30 pounds).

• Exposure to moderate noise levels including computers, phones, printers.

Our Company Values in Action:

We don't just talk about our values-we live them:

• Ownership: You take responsibility and pride in your work.

• Perseverance: You stay on course through challenges and rise to the occasion.

• Integrity: You act honestly and ethically, even when no one's watching.

• Passion: You bring energy and heart to what you do.

• Trust: You build lasting relationships through reliability and openness.

• Empowerment: You take initiative and help others do the same.

• Excellence: You give your best in everything-big or small.

• Community: You support your coworkers and clients like family.

Inpro WT is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability or genetics, veteran status, or any other legally protected status under local, state, or federal law. Employment at WT Shade is at-will.