Patient Accounts Supervisor

Site: Mass General Brigham Incorporated

Mass General Brigham relies on a wide range of professionals including doctors nurses business people tech experts researchers and systems analysts to advance our mission. As a not-for-profit we support patient care research teaching and community service striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary

The role monitors work queue volumes daily adjusts team member schedules according to the strategic direction and goals set forth by management and identifies trends for escalation. Monitors daily team performance and quality assessments continuously working to improve people processes and technology across the team.

Essential Functions
-Monitors work assigned to team members proactively identifying high-risk accounts receivable requiring prompt attention.
-Identifies escalates and solves technical and operational problems; understands and recognizes broader impact across the department in conjunction with payer rules and regulations.
-Completes evaluations timely and coordinates team member coaching and training.
-Onboards and motivates team members connecting daily work to Mass General Brigham and RCO mission.
-Evaluate work performance and complete productivity/quality assessments in a timely including transparent communication on results.
-Conducts frequent huddles and at least bi-weekly 1:1s to facilitate feedback from team members and ensure alignment with Patient Financial Services goals.
-Supervises effective billing and follow-up team members to support timely charge review and claims submission in addition to no response denial and appeal follow-up minimizing account touches.
-Identifies analyzes and follows up on payer issues and denial trends interacting with payer representatives and others to ensure accurate and timely follow-up.

Qualifications

High School Diploma or Equivalent required and Associates Degree Finance preferred or Associates Degree Accounting preferred or Associates Degree Related Field of Study preferred

Experience
Leading others 0-1 year required and Relevant finance accounting denials patient financial services 2-3 years required

Knowledge Skills and Abilities
- Strong accounting knowledge and understanding theory.
- Knowledge of generally accepted accounting procedures and principles supervising.
- Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.
- Excellent problem-solving and decision-making skills.
- Strong written and oral communication skills.
- Strong attention to detail and organization.

Additional Job Details (if applicable)

M-F Eastern Business hours required for remote role
A quiet secure stable HIPPA-compliant workstation is required.

Remote Type

Remote

Work Location

399 Revolution Drive

Scheduled Weekly Hours

40

Employee Type

Regular

Work Shift

Day (United States of America)

Pay Range

$79560.00 - $115720.80/Annual

Grade

7

At Mass General Brigham we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive and any offer extended will take into account your skills relevant experience if applicable education certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however it does not encompass all elements contributing to your total compensation addition to competitive base pay we offer comprehensive benefits career advancement opportunities differentials premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.

EEO Statement:

0100 Mass General Brigham Incorporated is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religious creed national origin sex age gender identity disability sexual orientation military service genetic information and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process to perform essential job functions and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973 the Vietnam Veterans Readjustment Act of 1974 and Title I of the Americans with Disabilities Act of 1990 applicants who require accommodation in the job application process may contact Human Resources at .

Mass General Brigham Competency Framework

At Mass General Brigham our competency framework defines what effective leadership looks like by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance make hiring decisions identify development needs mobilize employees across our system and establish a strong talent pipeline.

Required Experience:

Manager