Store Manager

Store Manager The Store Manager leads all retail store operations with a focus on quality and service to ensure that our customers have a memorable experience. This professional provides people leadership, coaching, cash and expense management, inventory control, loss prevention, safety, and store appearance. What You’ll Do Oversee the daily operations of the store, including open and close procedures, work order management, CICO (Check‑In, Check‑Out) procedures, and providing high levels of customer service. Staff and schedule employees, making necessary modifications as required. Manage inventory and proper cash handling. Drive team performance to ensure key performance indicators (KPIs) and company goals are met or exceeded, including Net Promoter Score, Time to Serve, job completion, customer conversion, and quality metrics. Ensure compliance with federal, state and local regulations. Ensure that every technician is SafeTech™ certified and, through training, retraining and coaching, performs quality installs or repairs on every job. Provide guidance and positive reinforcement surrounding proper vehicle and equipment maintenance and required record‑keeping. Collaborate with marketing associates to ensure the right materials are properly displayed. Respond quickly to client complaints and warranty issues to provide world‑class customer service. Perform any other duties as assigned. What You’ll Need High School Diploma, GED, or equivalent OR 5–7 years of leadership/supervisory experience (preferred). Valid state‑issued driver’s license. 3+ years of leadership experience with an innovative approach to incenting performance. 3–5 years of experience in retail or service center environments; automotive experience preferred. Proficiency with Microsoft Office Suite, web applications, and general office equipment. Excellent communication skills with the ability to influence, persuade, engage and have crucial conversations with a mobile workforce. Comfort working outside in a variety of weather conditions. Professional appearance and willingness to wear personal protective equipment. Physical ability to lift and carry up to 35 lbs. for short periods, work at elevated heights, and remain on your feet for extended periods. What You’ll Get Competitive weekly pay and bonus opportunities. A benefits package valued at more than $10k, including a 401(k) plan with company matching, medical coverage plans, paid time off, company holidays, paid volunteer days, and up to $5,250 annually in tuition reimbursement. Paid training and all tools and resources needed for success. Commitment to work/life balance. We’re proud to be an equal opportunity employer. We don’t discriminate on the basis of any characteristic protected by law, nor do we tolerate discrimination or harassment against our associates and clients. #J-18808-Ljbffr