Lobby Host | Front Desk Agent

Arlo Hotels, an independent lifestyle hotel, is now actively seeking a dynamic Lobby Host. Are you passionate about people, driven by purpose, and clever in your approach? If so, keep on reading! Here at Arlo we strive to create a sense of awe that leaves those we touch wanting more. Responsible for welcoming and assisting in setting the tone for a guest’s experience through check‑in and check‑out, receiving payment, correcting account and reservation discrepancies, creating and canceling reservations, acting as switchboard relief, providing luggage assistance, assisting with valet parking, and summoning cabs.

RESPONSIBILITIES AND AUTHORITIES

Always treat guests with courtesy and respect in a variety of situations. Honesty & Integrity. Connects with guests on a daily basis, providing exceptional customer service and creating memorable experiences. Responds to guest complaints promptly and professionally. Reports guest concerns or comments to the Front Desk Supervisor/Duty Manager. Establishes and develops long‑term customer relationships, providing value and profitability. Enhances guests’ stay by creating an inviting atmosphere. Coordinates and multi‑tasks job duties in an active environment. Assists with summoning the third‑party valet service to park guests’ vehicles. Assists with summoning cabs for guests and clients. Maintains eye contact with guests. Uses guests’ names during conversation.

SPECIFIC DUTIES

Greeting and Welcoming Guests Always greets guests in a friendly manner. Speaks in clear and discreet sentences. Positions self at the main entrance to open and hold the door for all guests entering and leaving the building. Opens vehicle doors and greets guests. Uses the guest’s name whenever possible and maintains a professional demeanour at all times. Check‑In and Out Services Assists guests with kiosk check‑in. Enters information such as arrival alerts and messages. Corrects inaccuracies and discrepancies on guest accounts. Posts charges to guest accounts. Completes daily high balance checks. Checks groups and tours in and out. Confidently sells the hotel to prospective guests by showing familiarity with guest rooms, facilities, and amenities. Updates all guest profiles with correct billing information, preferences, special requests, etc. Luggage Assistance Assists arriving guests with luggage upon entering and exiting the building. Escorts guests to their rooms and handles luggage. Secures and stores luggage for guests. Retrieves luggage for departing guests. Lifts luggage and uses bell carts to assist guests. Arrivals and Room Moves Escorts guests to their rooms with luggage. Familiarizes guests with in‑room facilities, TV, thermostat, lighting, and other features. Conducts orientation of outlets, fitness center, general area attractions, etc. Coordinates with Front Desk regarding room moves. Guest Interaction Maintains good posture when interacting and greeting guests. Assists and coordinates with Front Desk for any special requests. Familiarizes themselves with all VIPs and arrivals. Assists with guest requests, errands, deliveries, etc. General Store General store maintenance. Conducts sales within the general store. Understands the product and can speak to it. Reports inventory monthly on all stock/product. Guest Services Responsibilities Reports any guest concerns or comments to the Director of Front Office and Front Office Manager(s). Provides concierge services to guests. Investigates guest charges to resolve complaints. Checks messages and mail. Books guest reservations for individuals via telephone, walk‑in, email, or fax in accordance with hotel standards and reservation scripts. Up‑sells rooms where possible according to established procedures to maximize revenues. Assists with guest luggage to and from the room when needed. Delivers packages (mail, faxes, etc.) to guest rooms when needed. Assists in calling and retrieving cabs for guests upon request. Performs any other duties from management. Reconciliation Balances cash daily. Deposits received cash in safe and returns personal and/or individual floating bank to issued safety deposit box. Ensures all billing and paperwork is done in accordance with accounting standards. Properly handles sensitive and confidential guest material and information in a professional manner. Cash Handling Accepts advance deposits for guests and posts the advance to guests' accounts. Makes change and balances the personal and/or individual floating bank.

REQUIREMENTS

Minimum of hospitality, retail or services related industry experience preferred. Must be able to stand for periods of time (up to six hours). Efficient in computer and typing skills. Ability to lift 50 lbs.

BENEFITS

Complimentary parking. 401(k) match. Paid holidays. Paid time off. Medical, dental, and vision insurance. Free meals. Tuition reimbursement. Training & development. Great opportunities for career growth. We are an equal‑opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. #J-18808-Ljbffr Arlo Hotels